Annjeria Donald
Frederick,MD
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Front Desk Administrative Lead
The Center for Advanced Orthopaedics at MMI
Frederick , MD
2024.03 - Current
- Training new staff.
- Explaining and understanding billing information to patients and staff members.
- Identifies and implements opportunities to build employee morale and individual motivation.
- Maintain confidentiality of sensitive information.
- Maintain a patient-focused customer service environment that maximizes patient, physician and employee satisfaction.
- Assume other projects or responsibilities as assigned by the office manager.
Call Center Scheduler /Front Desk Administrative Assistant
The Center for Advanced Orthopedics
Frederick, USA
2021.08 - 2024.03
- Perform office opening procedures including responding to scheduling requests, reviewing the days appointments, and organizing patient documents
- Process patient referrals, answer approximately nine calls per hour
- Coordinate with provider when expedited appointment requests are received, entering detailed notes to ensure any staff member is able provide service to patient
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Ensure all patient information, including billing, is documented fully and accurately.
Call Center Supervisor
Woodspring Suites
Frederick, USA
2020.12 - 2021.08
- Promoted to Call Center Supervisor
- Created many of the policies and procedures for the call center
- Managed the overnight call center that was responsible for 20 properties; created schedules for attendants and covered shifts when needed
- Determined the priority of calls and directed callers to the appropriate staff member while submitting call forms for each caller
- Liaised with General/Regional Managers at various locations to inform them of technical errors or when improvements were needed
- Maintained 24/7 availability to call center attendants via phone call and/or text message
Call Center Attendant
Woodspring Suites
Frederick, USA
2019.02 - 2020.12
- Answered calls for 20 properties and was tasked with determining the priority of the call, directing the caller to the appropriate staff member, and submitting call forms for each caller
Guest Services Ambassador
Woodspring Suites
Frederick, USA
2018.09 - 2020.02
- Greeted arriving guests and tended to any of their needs or addressed issues that arose
- Contacted guests needing to make payments based on notice produced daily for balances over $40
- Collected the vacant room cleaning list for inspection before the housekeeping staff’s departure
- Performed nightly inspection of the property; notating areas requiring maintenance or management’s attention
Access Registrar
Trivergent Health Alliance
Frederick, USA
2018.04 - 2018.07
- Updated patient information and processed insurance
- Maintained 99.17% correct registrations within first month as a Registrar
Cafeteria Team Member
Frederick Memorial Healthcare System (FMH)
Frederick, USA
2017.09 - 2018.04
- Handled cash
- Served food
- Attended to guest
- Stocked customer service stations with paper products or beverage preparation items.
Cashier and Cook
Roy Rogers
2014.09 - 2017.09
- Handled cash, assisted guests and prepared food
- Trained new associates
Skills
- Document management
- Organizational leadership
- Office administration
- Efficient workflow
- Policy and procedure modification
- Scheduling expertise
- Compliance monitoring
- Information management
- Training and coaching
- Medical office administration
- Task delegation
Timeline
Front Desk Administrative Lead
The Center for Advanced Orthopaedics at MMI
2024.03 - Current
Call Center Scheduler /Front Desk Administrative Assistant
The Center for Advanced Orthopedics
2021.08 - 2024.03
Call Center Supervisor
Woodspring Suites
2020.12 - 2021.08
Call Center Attendant
Woodspring Suites
2019.02 - 2020.12
Guest Services Ambassador
Woodspring Suites
2018.09 - 2020.02
Access Registrar
Trivergent Health Alliance
2018.04 - 2018.07
Cafeteria Team Member
Frederick Memorial Healthcare System (FMH)
2017.09 - 2018.04
Cashier and Cook
Roy Rogers
2014.09 - 2017.09