Annmarie Akpan
Burtonsville,MD
Summary
Detail-oriented administrative and customer service professional with experience supporting daily operations, financial processes, and client-facing environments. Proven ability to manage records, coordinate schedules, handle reporting, and deliver excellent customer service in fast-paced settings. Seeking an Assistant Community Manager role to support property operations and resident satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
White House Black Market
Columbia , MD
09.2025 - Current
- Managed shift planning and staffing adjustments to optimize operational efficiency.
- Supported store leadership with daily operations, scheduling, payroll coordination, and reporting to enhance team performance.
- Serve as a primary point of contact for customers, resolving concerns professionally in high-volume environments.
- Managed competing tasks efficiently during peak hours. while maintaining attention to detail and customer satisfaction.
- Prepared and reviewed internal documentation to ensure accuracy and compliance with company standards.
Staff Writer / Contributor (Internship)
D.C. Spotlight Newspaper
Rockville, Maryland
06.2024 - 09.2024
- Coordinated content deadlines and facilitated planning meetings to ensure timely publication.
- Conducted interviews with public figures and community members to gather diverse perspectives.
- Enhanced outreach initiatives through active engagement on social media platforms. and engagement through digital platforms.
Administrative Assistant
Towson University Student Government Association
Towson, Maryland
01.2022 - 05.2024
- Supported senior leadership by managing daily office operations to enhance workflow efficiency.
- Coordinated scheduling and internal communications to streamline workflow processes.
- Managed records, data entry, and documentation requiring high accuracy and confidentiality.
- Collected, compiled, and verified records to ensure compliance with institutional policies.
- Fostered collaborative office environment by efficiently handling time-sensitive requests.
Education
Bachelor of Science - Journalism And Mass Communication
Towson University
Baltimore, MD05-2024
Associate of Science - Digital Communications And Multimedia
Montgomery College
Rockville, MD05-2021
Skills
- Customer Service
- Administrative & Operational Support
- Financial Accuracy
- Records & File Management
- Scheduling & Calendar Coordination
- Vendor & Internal Team Coordination
- Microsoft Office (Excel, Word, Outlook)
- Reporting & Documentation
- Time Management & Multitasking
- Professional Communication
Affiliations
Capital Emmy's — Event Coordinator (Volunteer)
• Supported event logistics and coordination for a large-scale professional awards ceremony.
• Organized and distributed event materials, managed nominee flow, and ensured smooth operations throughout the event.
• Interacted professionally with journalists, nominees, and event leadership in a fast-paced, public-facing environment.
• Supported event logistics and coordination for a large-scale professional awards ceremony.
• Organized and distributed event materials, managed nominee flow, and ensured smooth operations throughout the event.
• Interacted professionally with journalists, nominees, and event leadership in a fast-paced, public-facing environment.
Timeline
Assistant Manager
White House Black Market
09.2025 - Current
Staff Writer / Contributor (Internship)
D.C. Spotlight Newspaper
06.2024 - 09.2024
Administrative Assistant
Towson University Student Government Association
01.2022 - 05.2024
Bachelor of Science - Journalism And Mass Communication
Towson University
Associate of Science - Digital Communications And Multimedia
Montgomery College