Ann Marie Shanley
Hoosick Falls
Summary
Dynamic customer service professional with a proven track record at Bryant Asset Protection, excelling in active listening and critical thinking. Enhanced customer satisfaction through effective problem resolution and training initiatives, fostering loyalty and repeat business. Skilled in data entry, I thrive in high-pressure environments, ensuring seamless communication and workflow improvements..
I was in the insurance business for 40+ years and retired from Bryant Asset Protection after 17 years.
Overview
17
17
years of professional experience
Work History
CSR Insurance
Bryant Asset Protection
01.2003 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Trained new employees on company policies, procedures, and customer service best practices.
- Enhanced customer satisfaction by implementing feedback processes for continuous improvement.
- Collaborated with team members to streamline workflow and improve response times to inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Education
St Rose
Albany NY05-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
CSR Insurance
Bryant Asset Protection
01.2003 - 01.2020
Bachelor of Science - Education
St Rose