Katrina Denmark
Saraland,AL
Summary
Dynamic customer service professional with a proven track record at Nassau County Farm Bureau, excelling in complaint handling and client engagement. Demonstrated empathy and active listening skills led to enhanced customer satisfaction and loyalty. Skilled in training staff and streamlining processes, contributing to a more efficient and productive team environment.
Overview
3
3
years of professional experience
Work History
CSR Insurance
Nassau County Farm Bureau
06.2022 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Collaborated with team members to streamline processes, enhancing overall productivity and service quality.
- Trained new staff on best practices for customer engagement and issue resolution techniques.
- Developed informational materials to support member education and engagement during events and meetings.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Education
CSR License - 4-40 License
Florida State College of Jacksonville
Jacksonville, FL02-2024
Skills
- Customer service expertise
- Client-centric approach
- Complaint handling
Timeline
CSR Insurance
Nassau County Farm Bureau
06.2022 - Current
CSR License - 4-40 License
Florida State College of Jacksonville