April Mason
Nora Sasser Agency
Red Oak,TX
1
Certification
6
years of professional experience
Customer Service Professional experienced in enhancing client satisfaction through effective problem resolution and critical thinking. Delivered impactful service solutions by leveraging strong communication and conflict resolution skills. Focused on achieving organizational goals through reliable, empathetic interactions and adaptability to evolving customer needs.
Work History
CSR Insurance
1 Year 5 Months- Facilitated resolution of customer inquiries to enhance satisfaction and loyalty.
- Assisted clients with policy selection, ensuring alignment with individual needs.
- Managed and optimized policy change workflows and claims processing with agency management software, ensuring timely and accurate service delivery.
- Evaluated client needs and provided personalized policy recommendations to enhance satisfaction.
- Tracked and organized client interaction records to ensure high standards of service excellence.
- Coordinated efficient communication with multiple insurance providers each day to enhance operational workflows.
- Processed policy changes and claims efficiently using agency management software.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
H & A Cleaning Services
2 Years 3 Months- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Adapted quickly to fast-paced settings to maintain productivity and meet deadlines.
- Excelled in both independent tasks and collaborative projects to achieve team objectives.
- Showcased agility in learning and flexibility in responding to changing situations.
- Maintained pristine residential spaces through meticulous cleaning services across Pensacola and adjacent areas.
- Executed assignments with a strong focus on accuracy and thoroughness to uphold quality standards.
- Cultivated a detail-oriented approach to work, ensuring thoroughness and reliability in project execution.
Lead Bartender
1 Year- Directed bar operations on a daily basis, focusing on delivering high-quality service while ensuring compliance with health regulations.
- Cultivated skill development and teamwork by training and mentoring junior bartenders.
- Designed and implemented unique cocktail recipes aimed at enhancing customer satisfaction.
- Directed inventory levels to support operational efficiency, focusing on stock rotation to reduce costs.
Bartender/Server
5 Months- Developed unique cocktail offerings and maintained beverage inventory to elevate customer satisfaction.
- Instructed new bartenders in effective drink preparation methods and established customer service protocols to ensure high-quality service.
- Supervised bar operations during busy periods, maintaining service standards and drink excellence for optimal guest experience.
- Developed and executed efficient workflow strategies aimed at improving order accuracy and reducing customer wait times.
- Engaged with regular customers to foster loyalty and encourage repeat business through personalized service.
- Oversaw compliance with health and safety standards, prioritizing safety for all personnel and visitors..
- Orchestrated teamwork with kitchen staff to enhance food and beverage pairings, supporting successful events and promotions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy.
- Assisted in training new servers on menu items and service standards.
- Streamlined table management processes to enhance service efficiency and uphold service excellence standards.
- Delivered exceptional customer service in fast-paced dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Waitress
9 Months- Coordinated service delivery for multiple tables, ensuring customer satisfaction in a fast-paced dining atmosphere.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment, enhancing dining experience.
- Trained and mentored new servers on menu items, customer interaction, and operational procedures.
- Resolved customer inquiries and complaints effectively, fostering a positive atmosphere for patrons.
- Developed strong relationships with regular customers, enhancing repeat business through personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Skills
Customer service
Customer relations
Problem resolution
Claims processing
Client relations
Data entry
Payment processing
Computer proficiency
Telephone etiquette
Microsoft outlook
Filing
Document management
Certification
4-40 license Resident Customer Representative License for Property & Casualty Insurance Agencies
Interests
Gardening
Cooking
Hiking
Learning new cooking techniques and expanding my culinary skills.
Mindfulness Practices
Reading
Camping
Kayaking
Drawing and Painting
I enjoy cooking for friends and family gatherings.
Personal Development and Self-Improvement
Timeline
CSR Insurance
Nora Sasser Agency
11.2024 - 04.2026Read More
H & A Cleaning Services
Self-employed
08.2022 - 11.2024Read More
Lead Bartender
Cafe Nola
09.2021 - 09.2022Read More
Bartender/Server
Shrimp Basket Pensacola Beach
04.2021 - 09.2021Read More
Server/Waitress
The Oar House
08.2020 - 05.2021Read More