Ann Marie Booth
Rochester,NY
Summary
Dedicated Customer Service professional with 20 years of experience. Extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
United States Post Office
02.2004 - 04.2009
- Handled over 50 customer inquiries and suggestions courteously and professionally per day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Clerical Assistant
United States Post Office
01.1999 - 01.2004
- Provided clerical support to 15 company employees by addressing routine, and special requirements.
- Responded to inquiries from callers, providing friendly, knowledgeable assistance.
- Coordinated shared records of material flow, compiling and organizing related data
- Maintained 100% accuracy while managing Company Directory data in Microsoft.
Flat Sorter/Small Parcel Keyer
United States Post Office
02.1989 - 02.1999
- Utilized sorting systems to sort items fast and accurately at times, approximately 60 pieces processed per minute.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Education
New State Certified EMT-D - Emergency Medicine
Monroe Community College
Rochester, NY06.1987
High School Diploma -
Bishop Kearney High School
Rochester, NY06.1983
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Product Knowledge
- Service Recommendations
- Interpersonal Skills
- Complaint Resolution
- Attention to Detail
Timeline
Customer Service Representative
United States Post Office
02.2004 - 04.2009
Clerical Assistant
United States Post Office
01.1999 - 01.2004
Flat Sorter/Small Parcel Keyer
United States Post Office
02.1989 - 02.1999
New State Certified EMT-D - Emergency Medicine
Monroe Community College
High School Diploma -
Bishop Kearney High School
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