Ann Marie Burke
Brighton,MA
Summary
Luxury retail leader with over 8 years of experience enhancing store performance and customer satisfaction in dynamic environments. Expertise in team development, KPI optimization, and operational excellence. Recognized for fostering strong client relationships and cultivating an inclusive, results-oriented team culture.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Mejuri
Boston, Massachusetts
04.2024 - Current
- Directed daily business operations to achieve targets for CVR, AOV, UPO, and event performance.
- Analyzed sales and inventory reports to identify trends and develop actionable strategies.
- Conducted coaching sessions using STACK model to enhance skills and selling behaviors.
- Oversaw scheduling strategies to maintain over 90% peak coverage for maximum productivity.
- Collaborated with Store Manager and cross-functional teams to improve visuals and operational updates.
- Fostered accountability and communication, promoting team-first values and customer-focused service.
Assistant Store Manager
Tory Burch
Boston, Massachusetts
08.2021 - 04.2024
- Oversaw daily operations, including staff development, inventory management, and payroll administration.
- Conducted performance reviews, set goals, and developed growth plans for all stylists and key holders.
- Delivered sales reports, business recaps, and customer feedback summaries to the Store Manager.
- Facilitated hiring, onboarding, and training of new team members to ensure product knowledge and brand alignment.
Key Holder
Tory Burch
Boston, Massachusetts
07.2019 - 08.2021
- Led team coverage and service behaviors to enhance sales and client engagement.
- Developed communication boards, contests, and recognition programs to boost team motivation.
- Conducted training on new collections, tools, and service expectations during quarterly store meetings.
Sales Associate
Tory Burch
Boston, Massachusetts
12.2018 - 07.2019
- Achieved over $500,000 in personal sales, surpassing target by 12 percent.
- Established a robust client book through persistent outreach and personalized styling.
- Supported visual merchandising and floor moves to enhance the customer experience for over 8 months.
Sales Associate
Marc Jacobs
Boston, Massachusetts
05.2016 - 07.2018
- Drove repeat business and fostered long-term client relationships, both locally and internationally, through clienteling.
- Executed consistent merchandising and maintained floor standards in alignment with brand guidelines.
- Demonstrated extensive product knowledge to improve CVR, and improve selling strategies.
Office Manager
Fidelity House
Arlington, Massachusetts
06.2010 - 05.2014
- Streamlined front desk operations to enhance visitor experience and communication with staff.
- Oversaw accounts receivable and payable processes, ensuring accuracy and timely transactions.
Education
Bachelor of Science - Business Administration And Management
Salem State University
Salem05-2019
Skills
Leadership and team development
Performance management and coaching
Cross-functional communication
Sales analysis and KPI strategies
Scheduling and payroll management
Event execution and inventory control
Client relationship management
Brand storytelling and high-end service
Timeline
Assistant Store Manager
Mejuri
04.2024 - Current
Assistant Store Manager
Tory Burch
08.2021 - 04.2024
Key Holder
Tory Burch
07.2019 - 08.2021
Sales Associate
Tory Burch
12.2018 - 07.2019
Sales Associate
Marc Jacobs
05.2016 - 07.2018
Office Manager
Fidelity House
06.2010 - 05.2014
Bachelor of Science - Business Administration And Management
Salem State University