Ann Marie Carvalho

• Processed patient medical records using electronic health record systems to ensure accuracy and compliance.
• Coordinated patient information requests, maintaining confidentiality and adhering to HIPAA regulations.
• Managed insurance verification processes, ensuring timely approval for patient services and procedures.
• Assisted in training new staff on health information protocols and data entry best practices.
• Conducted regular audits of medical records, identifying discrepancies and implementing corrective actions.
• Processed records quickly to avoid delays and keep workflows running smoothly.
• Accurately scanned, indexed and inputted documents into electronic health record system.
• Used electronic health record system to scan, index and input over 300 documents.
• Copied medical records and performed various clerical tasks as required.

Process Death Records

Release of Information

Communicate with other Care Facilities/Offices

• Managed patient admissions and discharge processes, ensuring accurate documentation and timely service.
• Coordinated communication between medical staff, patients, and families to enhance care delivery.
• Continually sought ways to optimize administrative processes within the emergency department, identifying areas for improvement and suggesting practical solutions.
• Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.
• Facilitated smooth transfer of patients to different departments or facilities, helping maintain a seamless flow within the emergency room.
• Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
• Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.

• Registered patients for appointments and entered orders
• Processed patient admissions efficiently, ensuring accuracy of data entry and compliance with protocols.
• Maintained confidentiality of patient information in accordance with HIPAA regulations.
• Coordinated insurance verification and benefits eligibility for incoming patients.
• Verified patient details and insurance coverage and collected co-pays.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Registered patients for labs, surgeries and radiology.
• Implemented process improvements that reduced patient wait times and increased satisfaction scores.

• Coordinated communication between medical staff and patients, enhancing service delivery.
• Maintained patient records with accuracy, adhering to confidentiality protocols.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Entered data into system and updated customer contacts with information to keep records current.
• Provided clerical support to company employees by copying, faxing, and filing documents.