Annmarie Frazier
Orlando,FL
Summary
Dynamic and customer-focused host with proven success at Good Fellas, enhancing guest satisfaction through effective communication and efficient waitlist management. Skilled in multitasking and team collaboration, I implemented a table rotation system that improved service quality, ensuring a seamless dining experience for all patrons.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
1
1
year of professional experience
Work History
Host
Good Fellas
11.2024 - Current
- Greeted and seated customers promptly, enhancing guest experience and satisfaction.
- Managed waitlist effectively, optimizing table turnover and reducing customer wait times.
- Assisted in training new hosts on operational procedures and service standards.
- Coordinated with kitchen staff to ensure timely food delivery during peak hours.
- Maintained cleanliness and organization of host area, contributing to overall restaurant ambiance.
- Collaborated with management to streamline reservation processes for improved efficiency.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
High School Diploma -
Boone High School
Orlando, FL05-2027
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Professional appearance
- Telephone reception
- Customer engagement
- Guest feedback
- Greeting guests
- Guest engagement
Timeline
Host
Good Fellas
11.2024 - Current
High School Diploma -
Boone High School