Annmarie McKendry
332 Schoolhouse Rd,PA
Summary
Detail-oriented professional skilled in patient management and scheduling. Proven ability to enhance patient satisfaction and streamline processes in a medical environment.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
InterMed Associates
72 Cudworth Rd. Webster, MA 01570
07.2017 - 05.2021
- Managed patient check-in and check-out processes to enhance operational efficiency.
- Scheduled and confirmed appointments using electronic health record (EHR) systems.
- Assisted patients with insurance verification and billing inquiries for seamless service delivery.
- Maintained accurate medical records, ensuring compliance with HIPAA regulations.
Lead Patient Access Representative
St. Luke's University Health Network
East Stroudsburg, PA
05.2013 - 05.2017
- Oversaw patient scheduling processes to enhance access and reduce wait times.
- Scheduling and Registration through Epic for multiple locations including: St. Luke's East Stroudsburg Health Center, Heart and Vascular Center and Women's Imaging Center.
Front Desk Supervisor
Pocono MRI
3 Parkinsons Rd. East Stroudsburg, PA 18301
10.2007 - 05.2013
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored staff on customer service protocols and medical office procedures.
- Implemented workflow improvements to enhance patient experience and reduce wait times.
- Managed patient inquiries, providing accurate information regarding services and procedures.
Medical Assistant
John K. Eshelman D.O.
5303 Frankford Ave. Philadelphia, PA 19124
05.1998 - 03.2003
- Assisted with patient intake procedures, ensuring accurate data collection and efficient workflow.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Venipuncture, injections, Ear flush, vital signs, EKG, Pulse Ox
Education
Medical Assistant
National Education Center / Thompson Institute
40th & Market Streets Philadelphia, PA 1910403-1993
High School Diploma -
John W. Hallahan Girls High School
19th & Wood Streets Philadelphia, PA 1910306-1992
Timeline
Medical Receptionist
InterMed Associates
07.2017 - 05.2021
Lead Patient Access Representative
St. Luke's University Health Network
05.2013 - 05.2017
Front Desk Supervisor
Pocono MRI
10.2007 - 05.2013
Medical Assistant
John K. Eshelman D.O.
05.1998 - 03.2003
Medical Assistant
National Education Center / Thompson Institute
High School Diploma -
John W. Hallahan Girls High School