Kiana Porter
Muskegon
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Hackley Community Care Center
Muskegon
10.2021 - 03.2025
- Facilitate patient support through appointment scheduling and personal information updates
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
Patient Registration Clerk
North Ottawa Community Hospital
Grand Haven
10.2020 - 09.2021
- Updated patient accounts with current demographics, including insurance and scanned cards.
- Responded to inquiries from patients regarding their accounts or services offered by the facility.
- Maintained accurate records of all patient interactions, registrations, financial transactions.
Receptionist
SKLD Muskegon
Muskegon
09.2020 - 12.2020
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
Patient Access Representative
Mercy Heath Partners
Muskegon
01.2017 - 05.2020
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Created new patient accounts in EMR system as needed.
Education
Diploma - General Studies
Muskegon High School
Muskegon, MI05-2013
Skills
- Appointment scheduling
- Patient registration
- Insurance verification
- HIPAA compliance
- Co-payment collection
- EMR / EHR
- Team collaboration
Certification
Driver's License
Additional Information
Motivated, responsible, and team-oriented, with updating accounts and patient contact by the average professional. Front desk clerk with experience of 6+ years and now seeking a position to obtain that will utilize my strengths.
Timeline
Medical Receptionist
Hackley Community Care Center
10.2021 - 03.2025
Patient Registration Clerk
North Ottawa Community Hospital
10.2020 - 09.2021
Receptionist
SKLD Muskegon
09.2020 - 12.2020
Patient Access Representative
Mercy Heath Partners
01.2017 - 05.2020
Diploma - General Studies
Muskegon High School
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