Open To Work
AnnMarie Preston
La Quinta Inn and Suites
Denver,CO
1
Certification
16
years of professional experience
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Work History
Front Desk Night Auditor
3 Years 9 Months- Greeted guests and managed front desk service at LaQuinta Inn and Suites
- Processed check-ins, check-outs, and room keys with hotel property systems.
- Verified guest identification and payment details during registration and billing.
- Resolved complaints and service issues with calm, professional guest service to ensure guest satisfaction.
- Provided excellent customer service while upholding company policies.
- Audited nightly hotel transactions and balanced guest folios to maintain accurate financial records.
- Reconciled payments, cash drawers, and credit card settlements
- Prepared daily reports for hotel management and accounting.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Completed end-of-day reconciliations.
- Ensured that all paperwork was processed properly before closing out shift.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Attended mandatory meetings for hotel staff and brought issues to the attention of upper management.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Hostess/Server
2 Years 10 Months- Greeted guests and seated parties in Village Inn dining room.
- Took food and drink orders accurately from guests.
- Served meals and beverages following Village Inn service standards.
- Managed waitlists and coordinated table flow for Village Inn service.
- Presented menus and answered guest questions about Village Inn offerings.
- Communicated special requests to kitchen and support staff.
- Cleared tables and reset dining areas for arriving guests.
- Processed payments and handled cash register transactions.
Administrative Assistant
11 Months- Coordinated schedules for meetings among credit control staff to ensure efficient communication, calls, and follow-up tasks for credit control staff.
- Answered client inquiries about balances, payments, and account status.
- Scheduled meetings, calls, and follow-up tasks for credit control staff to improve workflow and ensure timely completion.
- Entered account data into office systems with careful attention.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Monitored office supplies inventory and assessed stock levels to maintain adequate supplies for daily operations.
- Maintained and revised contact lists to ensure accurate employee information. regularly when changes occur in employee status or contact information.
Assistant manager/Lead Server Trainer
3 Years 1 Month- Trained new employees on employer procedures and expectations
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised staff scheduling and covered shift changes
- Managed customer service inquiries and complaints in a timely manner.
- Assisted leadership with process improvements and team communication
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored inventory levels and coordinated supply ordering
- Demonstrated point-of-sale order entry and ticket accuracy procedures.
Education
Some College (No Degree) - General Studies
Skills
- Hotel property systems
- Night audit
- Payment processing
- Customer service
- Cash handling
- Record keeping
- Problem solving
- Attention to detail
- Initiative and proactivity
- Data entry expertise
- Professionalism and discretion
- Staff scheduling
- Administrative skills
- Analytical skills
- Computer skills
- Guest folio reconciliation
- Cash drawer balancing
- Accounts receivable posting
Certification
- Serve Safe certification
- Wyndam Rewards certified
Accomplishments
- Promoted to wyndam rewards program overseer
References
References available upon request.
Timeline
Front Desk Night Auditor
La Quinta Inn and Suites
07.2020 - 04.2024Read More
Hostess/Server
Villiage Inn
08.2016 - 06.2019Read More
Administrative Assistant
Agency of Credit Control
07.2011 - 06.2012Read More
Assistant manager/Lead Server Trainer
Waffle House Restaurant
05.2008 - 06.2011Read More
Emily Griffith Opportunity School
01.2008Read More
Golden High School
03.2004Read More
Red Rocks Community College
Some College (No Degree) from General Studies
Read More