Annmarie Randazzo
Palm Bay,FL
Summary
Results-driven hospitality professional equipped to elevate team performance and customer satisfaction. Brings valuable experience in managing shifts, training staff, and maintaining high standards of service. Known for strong teamwork, adaptability, and excellent problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Dunkin Donuts
08.2022 - 06.2025
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Barista
Starbucks
02.2020 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Prep Cook
Chillis
06.2017 - 02.2020
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Hot Dog Cart Vendor
Hot Dog'n
08.2008 - 02.2020
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Set up displays and signage to attract customers and boost sales.
- Established long-term relationships with key clients by providing consistent, high-quality service.
Cook
Palm Bay Elementary
11.2011 - 06.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Pantry Worker
Elizabetta's
04.2009 - 10.2011
- Maintained a clean and organized pantry area, ensuring a safe and sanitary work environment.
- Increased speed of order fulfillment without sacrificing quality through effective multitasking abilities during busy periods.
- Collaborated with kitchen staff to ensure seamless service during peak dining hours.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality food items.
- Demonstrated adaptability, effectively handling last-minute menu changes or special requests from diners.
- Received positive feedback from both customers and colleagues for consistently delivering excellent service standards.
- Upheld professional demeanor under pressure, maintaining calmness during high-stress situations within the kitchen environment.
- Contributed to the restaurant''s reputation for exceptional food quality through meticulous attention to detail in presentation.
- Safeguarded diner health with strict adherence to food safety guidelines and sanitation protocols.
- Improved overall workflow efficiency by cross-training in other kitchen stations as needed.
Education
Eastern Florida State College
Melbourne, FL05-2019
Skills
- Barista training
- Cleanliness maintenance
- Product upselling
- Staff motivation
- Espresso machine operation
- Adaptability to change
- Order processing efficiency
- Food safety compliance
- Customer service
- Cash handling
- Attention to detail
- Food safety
- Critical thinking
- ServSafe food manager
Certification
SafeServe Certification
Timeline
Barista Shift Supervisor
Dunkin Donuts
08.2022 - 06.2025
Barista
Starbucks
02.2020 - 05.2023
Prep Cook
Chillis
06.2017 - 02.2020
Cook
Palm Bay Elementary
11.2011 - 06.2015
Pantry Worker
Elizabetta's
04.2009 - 10.2011
Hot Dog Cart Vendor
Hot Dog'n
08.2008 - 02.2020
Eastern Florida State College