AnnMarie Sowa
Liberty Borough,PA
Summary
Dynamic professional with extensive experience in behavioral services and operational management. Skilled in conflict resolution, strategic planning, and team leadership, driving significant improvements in productivity and compliance across diverse projects.
Overview
36
36
years of professional experience
Work History
Supervisor Behavioral Services
UPMC
McKeesport, Pennsylvania
05.2018 - 06.2026
- Streamlined daily operations and scheduling processes to enhance workflow efficiency.
- Implemented process improvements that streamlined operational tasks, boosting productivity.
- Facilitated weekly meetings to assign tasks and monitor project deadlines, fostering team alignment.
- Recruited, trained, mentored, and evaluated staff while managing necessary terminations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Clarified job duties to promote accountability and improve staff performance.
- Designed and delivered targeted presentations for prospective clients to enhance community engagement.
- Ensured compliance with county program guidelines for operational consistency.
Sales Coordinator
Uncle Charley’s Sausage Company
Vandergrift, Pennsylvania
02.2014 - 02.2016
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supported sales team by delivering current territory sales data and costing information.
- Produced sales documents, finalized deals and filed records.
- Developed strong relationships with vendors to ensure timely product delivery.
Executive Coordinator/Administrator
Lelo Management Personal care Home Division
Perryopolis, Pennsylvania
10.1995 - 02.2014
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate financial records of expenditures related to departments' activities.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Coordinated resident care plans with healthcare professionals and families.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained records and files for compliance with regulatory requirements in personal care.
Yeoman Third Class
United States Naval Reserves
Pittsburgh, Pennsylvania
11.1998 - 11.2004
- Received Presidential Award for Outstanding Output of Workload. Presidential Award for Physical Fitness
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed all medical documentation for all service men and women
Nurses Aide/Administrator
Yough Shore Manor
Elizabeth, Pennsylvania
10.1990 - 04.1996
- Administered medications and treatments according to healthcare provider prescriptions, ensuring adherence to safety protocols.
- Assisted patients with daily living activities, fostering independence and enhancing quality of life.
- Responded promptly to emergencies, prioritizing patient safety and providing comfort during critical situations.
- Educated patients and families on health management and wellness strategies.
- Observed and carried out physician and nursing orders.
Education
Bachelor of Arts - Applied Psychology
Penn State University
01-2006
Skills
- Healthcare software
- Workflow optimization
- Operational compliance
- Compliance adherence
- Performance management
- Policy enforcement
- Strategic planning
- Training and mentoring
- Client relationship management
- Conflict resolution
Timeline
Supervisor Behavioral Services
UPMC
05.2018 - 06.2026
Sales Coordinator
Uncle Charley’s Sausage Company
02.2014 - 02.2016
Yeoman Third Class
United States Naval Reserves
11.1998 - 11.2004
Executive Coordinator/Administrator
Lelo Management Personal care Home Division
10.1995 - 02.2014
Nurses Aide/Administrator
Yough Shore Manor
10.1990 - 04.1996
Bachelor of Arts - Applied Psychology
Penn State University