GISELLE CABRERA
Brooklyn
Summary
Results-driven professional with expertise in communication, customer service, and strategic problem-solving. Known for innovative solutions that enhance operational efficiency and drive measurable outcomes. Leverages strategic vision and execution to deliver value and support organizational success.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
RMA
Madison Ave, New York
11.2024 - 05.2026
- Managed patient inquiries, providing accurate information and resolving issues promptly.
- Streamlined communication between medical staff and patients to enhance service delivery.
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Developed and maintained patient records using electronic health record systems.
- Trained new staff on patient service protocols and clinic operations best practices.
- Collaborated with multidisciplinary teams to enhance overall patient care strategies and outcomes.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Sales Associate
American Eagle Outfiters
Times Square, New York
09.2024 - 08.2025
- Delivered exceptional customer service by assisting customers with product selection and inquiries.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing and cash management.
- Maintained visual merchandising standards to enhance store presentation and drive sales.
- Collaborated with team members to execute promotional events, increasing brand visibility and customer engagement.
Store Manager/Finance Associate
La Bella Marketplace
Brooklyn, NY
08.2019 - 05.2025
- Directed front-end operations, managing staff scheduling, training initiatives, and customer service protocols to enhance customer satisfaction
- Developed and executed financial strategies, focusing on budgeting, forecasting, and expense management to improve profitability
- Directed comprehensive front-end operations as a skilled manager, orchestrating staff scheduling, training initiatives, and the implementation of customer service protocols to optimize overall customer satisfaction
- Implemented staffing frameworks to foster a culture of excellence, boosting operational efficiency and team performance
Group Leader
Center for Family Life
Brooklyn, NY
01.2018 - 01.2019
- Led and supervised groups of children during activities, prioritizing safety and well-being.
- Administered first aid and responded to emergencies promptly.
- Identify and address challenges that arise during programming, demonstrating flexibility and creativity in finding solutions.
- Fostered relationships with local schools, organizations, and community partners to strengthen program offerings and resources.
- Work collaboratively with colleagues to plan and execute special events, field trips, and themed days
- Identified and addressed challenges during programming, showcasing flexibility and creativity in solutions.
Education
Associate of Arts - Criminal Justice
Borough of Manhattan Community College
Manhattan, NY08-2023
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05-2027
Skills
- HIPAA compliance
- Customer service
- Data Entry
- Attention to detail
- Bilingual proficiency
- Verbal & Written Communication
- Healthcare software
- Microsoft Office
- Patient Record Management
- Problem-solving
- Critical Thinking
- Multitasking and organization
- Money handling
- ATAP Certificate
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
RMA
11.2024 - 05.2026
Sales Associate
American Eagle Outfiters
09.2024 - 08.2025
Store Manager/Finance Associate
La Bella Marketplace
08.2019 - 05.2025
Group Leader
Center for Family Life
01.2018 - 01.2019
Associate of Arts - Criminal Justice
Borough of Manhattan Community College
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice