Crashunda Wrenn
Waxahachie
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Support Services Specialist
Parkland Health and Hospital Systems
Dallas
08.2024 - Current
- Identified customer needs to ensure timely resolution of inquiries.
- Assisted customers with requests and provided answers to questions, enhancing overall satisfaction.
- Managed incoming calls from Parkland Facility, creating service tickets for EVS and engineering clinical teams.
Access Service Representative
Baylor Scott and White
Dallas
10.2020 - 06.2026
- Provided exceptional customer service to patients and families during access inquiries.
- Assisted patients with navigating healthcare services and resources available at the facility.
- Managed patient registration and appointment scheduling using electronic health records system.
- Verified insurance information to ensure accurate billing and service delivery.
- Educated patients on necessary documentation for appointments and procedures.
Medical Practice Assistant
Parkland Health and Hospital Systems
Dallas
05.2018 - 10.2020
- Managed patient scheduling and appointment coordination for multiple departments.
- Assisted healthcare providers with patient documentation and record management.
- Communicated effectively with patients regarding their inquiries and health concerns.
- Facilitated patient referrals to specialists within the healthcare network efficiently.
- Provided administrative support to physicians and other healthcare staff.
- Scheduled appointments, answered phones, and responded to emails in a timely manner.
- Organized medical supplies and ensured proper inventory levels for clinical staff.
Teacher Assistant
Autism Treatment Center
Dallas
04.2016 - 05.2018
- Assisted teachers in implementing individualized education plans for students.
- Facilitated communication between students, teachers, and parents.
- Supported daily activities and routines to promote student engagement.
- Collaborated with therapists to reinforce therapeutic strategies in the classroom.
- Encouraged social skills development through structured group interactions.
- Monitored student behavior and provided guidance during activities.
- Organized classroom materials and resources for instructional use.
- Monitored and ensured safety of children during activities and participated in activities in activities.
Education
High School Diploma -
Lobias Murray Christian Academy
Dallas, TX05-2005
Bachelor of Arts - Business Administration
Central Texas College
Killeen, TXSkills
- Customer service
- Electronic health record management
- Service ticket management
- Appointment scheduling
- Patient education
- Healthcare navigation
- Insurance verification
- Referral management
- Healthcare software
Timeline
Support Services Specialist
Parkland Health and Hospital Systems
08.2024 - Current
Access Service Representative
Baylor Scott and White
10.2020 - 06.2026
Medical Practice Assistant
Parkland Health and Hospital Systems
05.2018 - 10.2020
Teacher Assistant
Autism Treatment Center
04.2016 - 05.2018
High School Diploma -
Lobias Murray Christian Academy
Bachelor of Arts - Business Administration
Central Texas College