AnnMarie Yantis
Mechanicasville,MD
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Project Coordinator
RGS Energy
Franklin, Connecticut
09.2014 - 08.2017
- Served as point-of-contact to support order management, testing and reporting.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Created project status presentations for delivery to customers or project personnel.
Sales Associate
American Eagle Outfitters, Inc
Waterford, Connecticut
08.2009 - 07.2013
- Handled returns and exchanges according to company policies.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZSkills
- Performance monitoring
- Detail-oriented
- Schedule management
- Problem-solving
- Time management
- Customer service
- Self-starter
- Verbal communication
- Strong interpersonal skills
- Phone reception
- Verbal and written communication
- Office administration
- Phone etiquette
Timeline
Project Coordinator
RGS Energy
09.2014 - 08.2017
Sales Associate
American Eagle Outfitters, Inc
08.2009 - 07.2013
Bachelor of Science - Elementary Education
Grand Canyon University
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