Summary
Overview
Work History
Education
Skills
References
Timeline
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AnnMarine Mckellop

San Diego,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Automatic Appliance Tech
San Diego , CA
04.2021 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Manager

Flavors of East Africa
San Diego, CA
01.2018 - 04.2021
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Updated computer systems with new pricing and daily food specials.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Education

Certificate - Certificate in Education and Community Outreach

UCSD San Diego
San Diego, CA
06-2022

Certificate - Partnership With The National School District

Family Leadership Institute
San Diego, CA
06-2021

Skills

  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Product Education
  • Data Entry
  • Multitasking
  • MS Office
  • Billing Adjustments and Refunds
  • Sales and Upselling

References

References available upon request.

Timeline

Customer Service Representative

Automatic Appliance Tech
04.2021 - Current

Manager

Flavors of East Africa
01.2018 - 04.2021

Certificate - Certificate in Education and Community Outreach

UCSD San Diego

Certificate - Partnership With The National School District

Family Leadership Institute

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AnnMarine Mckellop