Ann Nicole Sullivan
Palm Bay,FL
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Solid background in phlebotomy procedures and donor care. Successfully performed blood draws and specimen processing, contributing to accurate lab results. Demonstrated proficiency in venipuncture and maintaining sterile environments.
Overview
24
24
years of professional experience
Work History
Team Lead and Mentor
OneBlood
03.2021 - Current
- Ensured accurate and timely collection of blood products while performing phlebotomy for donations.
- Executed apheresis phlebotomy procedures, adhering to all standard operating procedures.
- Mentored new hires in the field to guarantee proper training and adherence to protocols.
- Maintained customer service excellence, fostering a positive environment for staff and donors.
- Conducted vital checks, including blood pressure, hemoglobin, pulse, and temperature on donors.
- Managed mobile unit logistics, overseeing setup and breakdown at blood drives.
- Trained staff on effective use of apheresis machines, ensuring operational proficiency.
Shrink and Safety Captain
Bed, Bath, and Beyond
07.2009 - 03.2021
- Conducted monthly conference calls to discuss training topics for store employees.
- Executed daily safety walks to ensure compliance with safety standards.
- Performed additional inspections each month to identify potential hazards.
- Promoted dollar merchandise through strategic monthly initiatives.
- Facilitated monthly behavioral safety reviews to enhance workplace safety culture.
- Monitored loss prevention reward program to recognize and incentivize staff efforts. Maintained current and organized shrink and safety binder for easy access.
Replenishment Lead
Bed, Bath, and Beyond
03.2009 - 03.2021
- Printed daily reports and restocked sales floor from stock room items.
- Maintained stock room cleanliness through regular inspections.
- Filed all daily paperwork to ensure organized record-keeping.
RTV Lead
Bed, Bath, and Beyond
03.2009 - 03.2021
- Oversaw vendor communications to facilitate processing of all returned and non-sellable merchandise in store while managing disposal, shipping, or donation of damaged and returned items
Receiving Lead
Bed, Bath, and Beyond
07.2003 - 03.2021
- Managing merchandise check-in, daily pricing, and organization for evening put-away, printing daily receiving reports, and reviewing for errors while correcting them accordingly
Closing Cashier
Staples
09.2013 - 05.2015
- Maintained cleanliness of front end and register areas, facilitating a positive shopping experience.
- Checked out customers promptly while managing enrollment in rewards program.
Soft Side Department Lead
Bed, Bath, and Beyond
02.2008 - 03.2009
- Maintained cleanliness and organization of sales floor to enhance customer experience. Coordinated merchandise placement strategies to optimize visibility and accessibility. Tracked aisle item sales through an efficient filing system to analyze performance. Managed orders for bedding department, ensuring timely restocking of inventory. Created visually appealing bed displays to attract customer interest and drive sales. Monitored sales trends during load outs to adjust inventory management strategies.
Front End Lead
Bed, Bath, and Beyond
01.2005 - 02.2008
- Trained new associates on cashiering procedures to ensure operational efficiency. Organized daily paperwork to maintain accurate records and streamline workflows. Monitored register variances using an audit system for accountability. Maintained cleanliness and stock levels in bathrooms and front of store. Reconciled register at night to ensure financial accuracy. Prepared deposits and coordinated change orders for cash flow management. Managed inventory orders to support business operations and customer needs. Participated in travel for training at other stores to enhance team competencies.
Lead Bridal Consultant
Bed, Bath, and Beyond
09.2005 - 03.2006
- Trained new bridal consultants while supporting existing team members in performance improvements. Organized bridal paperwork for newly registered clients to ensure compliance and accessibility. Conducted follow-up calls with brides to address inquiries and confirm details. Traveled to various store locations to provide training and share best practices.
Associate
Hardside Bed, Bath, & Beyond
07.2003 - 01.2005
- Maintained cleanliness and organization of department to enhance customer experience. Assisted customers by providing detailed knowledge of available products. Streamlined freight processing by efficiently putting away stock items.
Payroll
Day and Zimmerman NPS
01.2003 - 09.2003
- Input time cards for skilled workers based on job location and duration at location utilizing 10-key entry method
Photographic Assistant Manager
PCA International LLC
04.2002 - 03.2003
- Coordinated customer appointment schedules to maximize studio output. Photographed clients and facilitated sales through computer system effectively. Handled cash register duties, maintaining transaction accuracy. Conducted nightly studio cleaning to preserve a welcoming atmosphere. Procured film supplies to maintain service quality. Established an organized filing system for customer photographs.
Education
Phlebotomy Technician -
Horizon Health Care Institute
Melbourne, FL02.2021
Computer Science and Photography
Columbia Basin College
Pasco, WASkills
- Experienced Phlebotomy Technician
- Very dependable, hardworking professional with computer and customer service experience Does extremely well in fast paced, customer focused environments, extremely organized and task oriented
- Proficiency in preforming venipuncture with high success rate
Timeline
Team Lead and Mentor
OneBlood
03.2021 - Current
Closing Cashier
Staples
09.2013 - 05.2015
Shrink and Safety Captain
Bed, Bath, and Beyond
07.2009 - 03.2021
Replenishment Lead
Bed, Bath, and Beyond
03.2009 - 03.2021
RTV Lead
Bed, Bath, and Beyond
03.2009 - 03.2021
Soft Side Department Lead
Bed, Bath, and Beyond
02.2008 - 03.2009
Lead Bridal Consultant
Bed, Bath, and Beyond
09.2005 - 03.2006
Front End Lead
Bed, Bath, and Beyond
01.2005 - 02.2008
Receiving Lead
Bed, Bath, and Beyond
07.2003 - 03.2021
Associate
Hardside Bed, Bath, & Beyond
07.2003 - 01.2005
Payroll
Day and Zimmerman NPS
01.2003 - 09.2003
Photographic Assistant Manager
PCA International LLC
04.2002 - 03.2003
Phlebotomy Technician -
Horizon Health Care Institute
Computer Science and Photography
Columbia Basin College
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