Annquenetter Wright
Aiken,SC
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Cross Trained Supervisor
Piedmont Airlines
Augusta, GA
08.2024 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Directed and supervised team of 15 employees in daily operations.
TDY Cross Trained Supervisor
Piemont Airlines
Martha VIneyard, MA
06.2024 - 09.2024
- Ensured compliance with all applicable airport regulations, policies, and procedures.
- Provided customer service assistance for passengers requiring special handling or accommodations.
- Monitored ground support activities to ensure efficient utilization of resources and personnel.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Monitored and evaluated staff performance, providing feedback and guidance to improve productivity.
- Resolved customer complaints in a professional manner, escalating as necessary when needed.
- Protected team members and other staff from harm with diligent enforcement of safety and security measures.
Airline Station Training Superviso
Piedmont Airlines
Charlotte, NC
11.2021 - 08.2023
- Facilitated group learning sessions to ensure understanding of operational procedures.
- Provided on-site coaching and mentoring to new employees in the operations team.
- Evaluated employee performance before, during, and after training sessions.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Facilitated group discussions among trainees regarding topics covered during a session.
- Delivered presentations outlining best practices related to specific job roles or tasks.
Cross Trained SUPERVISOR
Piedmont Airlines
Columbia, SC
07.2017 - 11.2021
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured the smooth operation of daily airport activities.
- Managed staffing levels according to flight schedules and passenger numbers.
- Coordinated with other departments to resolve operational issues in a timely manner.
- Provided customer service support at ticket counters during peak travel periods.
Education
Augusta Technical College
Augusta, GASkills
- Policy Enforcement
- Staff Management
- Operations Management
- Strategic Planning
- Business Administration
- Staff Development
- Goal-Oriented
- Training and mentoring
Timeline
Cross Trained Supervisor
Piedmont Airlines
08.2024 - Current
TDY Cross Trained Supervisor
Piemont Airlines
06.2024 - 09.2024
Airline Station Training Superviso
Piedmont Airlines
11.2021 - 08.2023
Cross Trained SUPERVISOR
Piedmont Airlines
07.2017 - 11.2021
Augusta Technical College