Annrose Bacani

• Lead marketing and communications strategies for inclusive fitness programs serving communities, including individuals with developmental disabilities.
• Developed marketing strategies that increased brand visibility and engagement within target communities.
• Delivered outstanding customer service, resulting in improved client retention and stronger long-term relationships.
• Collaborated with ownership to implement strategic initiatives that strengthened profitability and operational excellence.

• Led community outreach and recruitment initiatives, educating prospective members on benefits and ensuring positive transition experiences.
• Trained and supported community organizations and medical providers in marketing and communications to advance Partners Health Plan’s enrollment objectives.
• Collaborated with local and federal government partners to facilitate member transitions and ensure regulatory compliance.
• Ensured regulatory alignment of brand and image across the organization.
• Assure communication of image and position to all constituencies, both internal and external.
• Supervised marketing staff to effectively implement approved marketing strategies and enhance brand visibility.
• Plan, coordinate and attend marketing events in the community and at provider sponsored organizations.
• Administration of plan communications, marketing materials, and public relations.

Oversee the day to day operations of the various Day Services programs (Day Habilitation, Supported Employment, Transition program, Vocational Innovations program, and Pathway to Employment program)

• Lead an executive team of four to exceed organizational goals.
• Develop and maintain positive relationships with constituent groups including committees, volunteers, and external businesses.
• Ensure the appropriate implementation of Day Habilitation and SEMP Habilitation plans that are consistent with person-centered principles.
• Developed and implemented short- and long-term plans to create a viable department while maintaining budgetary integrity and adherence to guidelines.
• Coordinated fiscal management of $5.5 million program operating budget, ensuring financial integrity and compliance.
• Ensure systems are maintained and records are in compliance for each program site.
• Represent agency in program development. Develop and negotiate Requests for Proposals and budgets for innovative day program and employment initiatives.
• Led department through periods of substantial growth and transition, ensuring alignment with organizational goals.

• Supervised management and administrative staff, ensuring program services met regulatory standards.
• Oversee daily operations of Intermediate Care Facilities and Individualized Residential Alternatives, by providing continuous support and supervision to all program staff.
• Provide direct supervision and ongoing training to all clinical staff: Nursing Supervisor, ABSS, PT, SPL, QIDP, Nutritionists, Recreation Therapists, Art Therapists and consultants.
• Ensure that each ICF and IRA meets OPWDD and Medicaid regulations.
• Coordinated admission and discharge processes by leading treatment team, managing referrals, and securing documentation.

• Coordinate all state mandated in-services and trainings for 2,400+ agency staff.
• Train curricula for orientation of new-hires and mandated annual refresher sessions for frontline and supervisory staff.
• Developed and delivered soft skill managerial training, focusing on team building and conflict resolution.
• Reviewed and revised training curriculum, enhancing relevance and effectiveness for agency personnel.
• Coordinate all aspects of the agency Family Seminar Series (educational seminars for family members).
• Coordinate and train curriculum for people receiving services.

• Managed 6 community residences, overseeing physical plants, budget maintenance, FTE monitoring, and coordination of staff supervision to ensure operational efficiency.
• Executed QIDP functions for individual residential alternatives, ensuring effective program delivery.
• Supervised program staff, offering guidance and support to improve service delivery and team collaboration.
• Assessed internal incidents and developed corrective action plans to address issues and enhance program quality.
• Ensure compliance with OPWDD and agency regulations.

• Developed and implemented centralized intake and referral program to streamline client access to services.
• Facilitated client access to essential services such as mental health, housing, and employment support, collaborating with human service agencies across Nassau and Suffolk counties.
• Coordinated client intake processes to ensure timely access to services.
• Collaborated with social workers to assess client needs and eligibility.
• Managed appointment scheduling for new clients and service providers.