ANNTONISHA BAILEY
Neptune,NJ
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express
NJ
01.2026 - Current
- Managed multi-line phone system, directing calls to appropriate departments.
- Processed check-ins and check-outs efficiently, managing guest requests promptly.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Collaborated with housekeeping to ensure timely room readiness for guests.
Concierge
Seaton At Ocean Grove
NJ
04.2025 - 10.2026
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Stored and secured packages in designated areas to prevent damage and theft.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Companion Driver
Envoy America
NJ
03.2019 - 06.2022
- Transported clients to medical appointments, social outings, and errands punctually.
- Provided companionship and emotional support during outings to cultivate positive interactions.
- Protected well-being of passenger by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
- Engaged in polite conversation when appropriate to encourage passenger
Gift Shop Attendant
Branches Gift Shop
NJ
2016 - 2019
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers choose unique gifts, boosting sales revenue by 20%
Education
High School Diploma -
Neptune High School
Neptune, Nj06.2018
Skills
- Strong Communication
- Problem Solving
- Time Management
- Multitasking
- Attention to Detail
- Microsoft Word
- Analytical Thinking
- Basic Math Skills
- Microsoft Office
- Phone Etiquette
Certification
- Defensive Driving
- CPR Certified
Timeline
Front Desk Agent
Holiday Inn Express
01.2026 - Current
Concierge
Seaton At Ocean Grove
04.2025 - 10.2026
Companion Driver
Envoy America
03.2019 - 06.2022
High School Diploma -
Neptune High School
Gift Shop Attendant
Branches Gift Shop
2016 - 2019