Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anntrinette Bunn

Lansing,MI

Summary

Dedicated professional with strong skills in stress management and service enhancement. Experienced in supporting healthcare providers and Business settings. Educating customers, ready to leverage expertise to improve patient care and business operations.

Overview

16
16
years of professional experience

Work History

Certified Medical Assistant

McLaren Greater Lansing
Grand Ledge, Michigan
01.2024 - Current
  • Educated patients on treatment plans and medication instructions with clarity.
  • Coordinated patient scheduling and managed appointments to optimize patient flow.
  • Processed insurance information and resolved billing inquiries to support patient access to care.

Certified Medical Assistant

U of M Health Sparrow
Lansing, Michigan
11.2018 - 11.2023
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Collaborated with team members to ensure smooth clinic operations daily.
  • Maintained cleanliness and organization of examination rooms and equipment.

Customer Service Representative

American Cancer Society Relay for Life
East Lansing, Michigan
02.2014 - 11.2018
  • Developed strong customer relationships to encourage repeat business.
  • Documented customer interactions accurately in the CRM system.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted in training new staff on company protocols and systems.

Customer Service Representative

Evolve
East Lansing, Michigan
03.2010 - 04.2014
  • Provided exceptional support to customers via phone and email.
  • Educated customers about products, services, and company policies.
  • Collaborated with team members to enhance service delivery processes.

Education

Certified Medical Assistant - Medical

Dorsey School of Medicine
Lansing, MI
04-2014

Skills

  • Effective communication
  • Stress management
  • Problem solving
  • Service enhancement
  • Team collaboration
  • Team development
  • Process optimization
  • Email management
  • Typing 55-60 wpm

Timeline

Certified Medical Assistant

McLaren Greater Lansing
01.2024 - Current

Certified Medical Assistant

U of M Health Sparrow
11.2018 - 11.2023

Customer Service Representative

American Cancer Society Relay for Life
02.2014 - 11.2018

Customer Service Representative

Evolve
03.2010 - 04.2014

Certified Medical Assistant - Medical

Dorsey School of Medicine
Anntrinette Bunn