Annu Shree
Novi
Summary
Organized surgical scheduler with around a year of experience in managing and coordinating surgical procedures. Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication, and planning abilities. Skilled in MS Office and maintaining patient databases with confidentiality and accuracy in medical document processing..
Overview
15
15
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
DMC Multispecialty Clinic-Huron Valley Hospital
Commerce
04.2024 - 02.2025
- Coordinated patient appointments and confirmed insurance details promptly.
- Maintained outpatient surgical calendar across multiple departments.
- Communicated accurate pre-surgical and post-surgical instructions to patients.
- Collaborated with surgeons, insurance providers, and departments to enhance service delivery.
- Allocated accurate CPT coding alongside ICD-10 documentation for processing.
- Secured timely prior authorizations and pre-surgical clearances to prevent cancellations.
- Rescheduled return appointments and resolved outstanding surgical orders efficiently.
- Demonstrated proficiency in scheduling, communication, and record-keeping while ensuring confidentiality.
Medical Services Manager / Quality Coordinator
BGS Gleneagles Global Hospitals
Bangalore
01.2010 - 05.2014
- Executed action plan to streamline operations, reducing resource wastage by 30% through effective stent reuse via color coding.
- Led team in merging two departments, optimizing manpower while ensuring quality patient care.
- Facilitated quick patient discharges by coordinating document requirements with patients and billing department.
- Organized weekly meetings for department heads to review current census, admissions, and discharges.
- Established testing protocols and clinic policies through medical record audits, achieving 80% compliance with NABH quality standards.
- Analyzed performance data to inform operational decisions and enhance service delivery.
- Implemented cross-training initiatives for new hires to ensure coverage during absences.
- Coordinated patient appointments to enhance clinician productivity and satisfaction, introducing an online token system for ultrasound services.
Education
MBA - Hospital Administration
Institute of Management Studies
Indore, M.P, INDIA05.2010
BBA - Hospital Administration
Institute of Management Studies
Indore, M.P, INDIA05.2008
High School Diploma -
Holy Cross School
B.S.City, INDIA03.2004
Skills
- Team building and leadership
- Attention to detail
- Training and education
- Documentation management
- Continuous improvement
- Resource optimization
- Crisis management
- Scheduling and calendar management
- Patient communication and education
- Record keeping and confidentiality
Certification
- Basic life support, BGS Global Hospitals
- Simpler Greenbelt Certification in Lean Healthcare
- Six Sigma Yellow Belt, Fanatic Academy of Quality
Personal Information
Title: Surgery Scheduler - Medical Services & Quality Coordinator
Projects Training
- Analysis of Surgical consumables and designing of packages for few surgeries, BGS Global Gleneagles Hospitals, INDIA, 6 months
- Study of Human Resource Department, Apollo Gleneagles Hospital, 8 weeks
- Child Empowerment Scheme (Under National Rural Health Mission), Shri Aurobindo Institute of Medical Sciences, 6 weeks
- Mediclaim Health Insurance, Ruby Hall Hospitals, 6 weeks
- Study of the Administrative aspects in various department, Bokaro General Hospital, 4 weeks
Languages
English
Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Surgery Scheduler
DMC Multispecialty Clinic-Huron Valley Hospital
04.2024 - 02.2025
Medical Services Manager / Quality Coordinator
BGS Gleneagles Global Hospitals
01.2010 - 05.2014
MBA - Hospital Administration
Institute of Management Studies
BBA - Hospital Administration
Institute of Management Studies
High School Diploma -
Holy Cross School
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