Anny Sued
Jacksonville,Florida
Summary
Experienced healthcare and office management professional with extensive leadership experience in medical practices and hospital administration. Skilled in healthcare operations, KPI analysis, results-based management, workflow optimization, and strategic planning. Experienced in customization and management of multiple EMR and ERP systems, as well as PACS and RIS platforms. Proven ability to improve operational efficiency, enhance patient experience, and lead high-performing healthcare teams in both the United States and the Dominican Republic.
Overview
14
14
years of professional experience
Work History
Office Manager
Altus Spine and Joint Pain Care, PLLC
09.2023 - 05.2026
- Managed daily office and clinic operations for a busy pain management practice
- Supervised administrative staff and coordinated scheduling workflows
- Monitored operational KPI’s including patient flow, scheduling efficiency, and office productivity
- Managed daily clinic operations utilizing multiple EMR and healthcare management systems
- Customized operational workflows to improve scheduling, patient flow, and reporting efficiency
- Assisted with billing, insurance verification, and patient communication
- Improved workflow efficiency and patient satisfaction
Office Manager
Advance Spine Pain Solutions
11.2022 - 09.2023
- Oversaw front office operations and staff management
- Coordinated appointments, patient intake, and administrative processes
- Analyzed KPI reports to improve office performance and operational effectiveness
- Supported physicians and clinical staff with daily operational needs
- Managed office documentation and insurance-related tasks
Office Manager
Altus Spine and Joint Pain Care
06.2019 - 10.2022
- Directed administrative and operational activities for the medical office
- Managed patient services, scheduling, and office personnel
- Tracked office performance metrics and implemented workflow improvements
- Supported operational customization and healthcare system management initiatives
CEO
Hospital General Las Colinas
09.2014 - 06.2019
- Led operational and administrative strategies focused on measurable results and KPI performance indicators
- Oversaw implementation and optimization of EMR, ERP, PACS, and RIS systems
- Supervised departments, budgets, and operational planning
- Improved workflow efficiency and interdisciplinary coordination across hospital departments
- Implemented strategies to improve healthcare services and organizational productivity
- Coordinated multidisciplinary teams and ensured organizational compliance
Surgery Manager
Hospital Metropolitano de Santiago
10.2012 - 09.2014
- Managed surgical department operations and scheduling
- Coordinated surgical staff, physicians, and patient services
- Monitored surgical workflow metrics and department efficiency
- Ensured efficiency and compliance within surgical procedures and workflows
Education
Master’s Degree - Health Administration
Universidad Castilla-La Mancha
Master’s Degree - Health Law
Universidad Castilla-La Mancha
Law School
Pontificia Universidad Católica Madre y Maestra
Skills
- Healthcare Administration
- Healthcare Operations
- KPI Analysis & Reporting
- Results-Based Management
- EMR/EHR Systems
- ERP Systems
- PACS & RIS Platforms
- Workflow Optimization
- Strategic Planning
- Team Leadership
- Healthcare Compliance
- Operational Efficiency
- Medical Office Management
- Patient Coordination
Languages
Spanish — Native
English — Professional Working Proficiency
Core Competencies
- Healthcare Operations Management
- KPI Analysis & Reporting
- Results-Based Management
- EMR/EHR Systems Management
- ERP Systems Administration
- PACS & RIS Management
- Workflow Optimization
- Strategic Planning
- Team Leadership
- Healthcare Compliance
- Process Improvement
- Patient Experience Enhancement
- Medical Office Administration
- Operational Efficiency
Timeline
Office Manager
Altus Spine and Joint Pain Care, PLLC
09.2023 - 05.2026
Office Manager
Advance Spine Pain Solutions
11.2022 - 09.2023
Office Manager
Altus Spine and Joint Pain Care
06.2019 - 10.2022
CEO
Hospital General Las Colinas
09.2014 - 06.2019
Surgery Manager
Hospital Metropolitano de Santiago
10.2012 - 09.2014
Master’s Degree - Health Law
Universidad Castilla-La Mancha
Law School
Pontificia Universidad Católica Madre y Maestra
Master’s Degree - Health Administration
Universidad Castilla-La Mancha