Natasha Leonard
Charlotte,NC
Summary
Results-driven Office Manager experienced in healthcare operations and enhancing patient care and financial performance. Achieved operational efficiency by optimizing scheduling, billing, and compliance through data analysis, KPI tracking, and team leadership. Focused on implementing scalable systems that elevate patient experience and streamline workflows.
Overview
15
15
years of professional experience
Work History
Office Manager
ToothDocs
Roslyn, NY
11.2025 - 05.2026
- Managed daily office operations for multiple providers and services
- Developed and implemented office policies and procedures.
- Oversaw patient intake processes and ensured accuracy of medical records for compliance and quality care.
- Verified insurance and assisted patients with financing options for treatment.
- Verified insurance and assist patients with financing options for treatment.
- Managed inventory of office supplies to maintain operational readiness and support daily functions.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated and Discussed treatment plans.
Office Manager
Georgia Pain and Spine Solutions
Hiram, GA
06.2024 - 11.2025
- Led daily operations across three clinics while supervising a team of five to six medical assistants.
- Managed payment and billing processes to maintain accurate financial records and reduce reconciliation issues.
- Managed payment and billing processes, ensuring accurate financial records and minimizing reconciliation issues.
- Coordinated communications among labs, providers, and insurers to expedite test processing and authorization workflows.
- Administered specimen collection and prior authorization tasks to maintain compliance and support timely patient caree.
- Administered specimen collection and prior authorization tasks to maintain compliance and support timely patient care.
Office Manager
Glen Cove Orthodontics
Glen Cove, NY
01.2024 - 06.2024
- Scheduled and managed patient appointments to maximize orthodontist's time and ensure seamless office workflow.
- Tracked and analyzed key performance indicators (KPIs) to assess office performance and pinpoint improvement areas.
- Developed and executed marketing strategies to attract new patients and enhance visibility of orthodontic services.
- Coordinated with insurance providers to ensure accurate billing and timely payment for patient services.
Office Manager
Surpass Behavioral Health
Sumter, SC
12.2022 - 01.2024
- Supervised a team of twenty RBTs, increasing staff productivity with targeted coaching.
- Supervised team of twenty RBTs, enhancing staff performance through targeted coaching.
- Administered electronic timekeeping and submitted accurate timesheets to ensure payroll reliability.
- Recruited and hired staff for vacancies, ensuring timely selections to maintain clinic operations.
Senior Office Coordinator
Results Physiotherapy
Atlanta, GA
03.2021 - 11.2022
- Led daily operations across eight clinics, supervising eight coordinators to ensure consistent service delivery.
- Standardized patient intake and billing workflows to enhance collection reliability and streamline administrative processes.
- Verified insurance benefits prior to appointments to minimize claim denials and expedite reimbursement cycles.
- Managed electronic health records and data entry to ensure audit-ready documentation and accurate reporting.
Store Secretary
Dillard's Department Store
Atlanta, GA
08.2017 - 12.2020
Office Manager
Island Sports Physical Therapy
Glen Cove, NY
01.2015 - 07.2017
HR Administrative Assistant
SCO Family of Services
Glen Cove, NY
03.2011 - 12.2014
Education
Diploma -
Glen Cove High School
Glen Cove, NYSkills
- Healthcare administration
- Patient Relations
- Financial Oversight
- Data Analysis
- Process Improvement
- Project Management
- Team Leadership
- Team Collaboration
Timeline
Office Manager
ToothDocs
11.2025 - 05.2026
Office Manager
Georgia Pain and Spine Solutions
06.2024 - 11.2025
Office Manager
Glen Cove Orthodontics
01.2024 - 06.2024
Office Manager
Surpass Behavioral Health
12.2022 - 01.2024
Senior Office Coordinator
Results Physiotherapy
03.2021 - 11.2022
Store Secretary
Dillard's Department Store
08.2017 - 12.2020
Office Manager
Island Sports Physical Therapy
01.2015 - 07.2017
HR Administrative Assistant
SCO Family of Services
03.2011 - 12.2014
Diploma -
Glen Cove High School