ANNYIA EGBERONGBE

• Utilize Salesforce, AS/400, Microsoft Excel, and internal database systems to update account information, maintain accurate records, and track member requests.
• Collect, review, and process membership documentation, ensuring information is complete, accurate, properly organized, and handled confidentially.
• Collaborate with management and internal teams to address time-sensitive concerns, communicate updates, and support efficient daily operations in a high-volume environment.
• Investigate and resolve billing discrepancies, account concerns, and administrative issues through careful research, problem-solving, and appropriate escalation.
• Serve as a primary point of contact for clients and members, responding to account inquiries by phone, email, and in person with professionalism, empathy, and clear communication.

• Maintained organized inventory, transaction, and operational records to support accurate reporting and efficient daily business operations.
• Responded to customer inquiries, investigated transaction discrepancies, and resolved concerns through clear communication, sound judgment, and appropriate escalation.
• Reported transaction discrepancies and followed established procedures to ensure accurate records and proper resolution.
• Processed high volumes of cash, credit, and electronic financial transactions with accuracy while following established financial and operational procedures.

• National Society of Leadership and Success Member