DMITRII Burkot
SUNNY ISLES BEACH,FL
Summary
Provided top-tier customer service in a luxury residential building, ensuring a seamless experience for residents through effective communication, problem-solving, and attention to detail. Excelled in managing security, package handling, and building operations while maintaining strong relationships with tenants and staff. Adaptable and proactive, with the ability to handle high-pressure situations, resolve conflicts, and create a welcoming environment for all residents.
Overview
2
2
years of professional experience
Work History
Concierge | Astoria West New York, NY
Cape Advisors New York, NY
New York, NY
05.2022 - 08.2024
- Resident Services & Customer Experience provided a high level of customer service, ensuring a welcoming and professional environment for residents and guests.
Assisted residents with inquiries, special requests, and building-related concerns to enhance their living experience.
Addressed tenant complaints professionally and efficiently, escalating issues when necessary.
Maintained strong relationships with residents, fostering a sense of community, and trust.
- Security & Access Control: Monitored building security by ensuring only authorized individuals gained entry..
Verified resident and guest identification and enforced building policies for safety.
Maintained awareness of potential security concerns, and reported suspicious activity to management or security personnel.
- Package & Mail Management: Received, logged, and securely stored resident packages, ensuring timely notifications for pickups.
Managed high volumes of deliveries, including coordinating with couriers, and resolving misplaced or delayed items.
Assisted residents with special delivery requests, oversized items, and fragile packages.
- Building Operations & Coordination: Acted as a liaison between residents, building management, maintenance teams, and external vendors.
Scheduled and coordinated maintenance requests, ensuring quick resolution of building issues.
Provided key handling and access assistance for residents, contractors, and service personnel.
Assisted in managing amenity reservations and special event coordination.
- Administrative & Logistical Support: Maintained detailed logs of visitor entries, service requests, and incidents for management review.
Provided updates and reports to building management regarding resident concerns, maintenance needs, and policy enforcement.
Assisted with check-in and orientation for new tenants, explaining building amenities, policies, and services.
- Emergency Response & Crisis Management: Assisted in emergency situations, including fire alarms, medical emergencies, and building evacuations.
Provided clear communication to residents and emergency personnel in crisis situations.
Ensured residents were informed about safety procedures and building regulations.
- Event & Hospitality Support: Assisted in organizing and facilitating community events and resident gatherings.
Coordinated with building management and vendors for smooth event execution.
Provided hospitality services for special resident requests, including reservations and recommendations.
- Problem-Solving & Conflict Resolution: Managed difficult interactions with professionalism, and de-escalated conflicts when necessary.
Resolved resident issues by coordinating with appropriate departments, and providing timely solutions.
Handled high-pressure situations calmly, while ensuring a positive resident experience.
Education
Associate of Science - Business Administration
Borough of Manhattan Community College
New York, NY05-2025
Skills
- Customer service
- Project management
- Conflict resolution
- Problem solving
- Data analysis
- Event coordination
Affiliations
- Phi Theta Kappa Honor Society – Member
- Basketball Team Captain, VOSTOK (High School, Moscow)
- Community Engagement & Event Support – Assisted in organizing resident events at Astoria West
Accomplishments
- Dean’s List, BMCC – Recognized for academic excellence
- Phi Theta Kappa Honor Society – Member of the international honor society for academic achievement
- Leadership in Sports – Served as a team captain, creating teamwork and strategic play
Languages
English
Full Professional
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Concierge | Astoria West New York, NY
Cape Advisors New York, NY
05.2022 - 08.2024
Associate of Science - Business Administration
Borough of Manhattan Community College
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