ANNY MELISSA ROA CIFUENTES
Merritt Island,FL
Summary
Dynamic and results-driven professional with experience at Walmart as a Team Leader, excelling in conflict resolution and team development. Proven ability to enhance workflow efficiency and optimize inventory management. Skilled in safe driving practices and customer service, committed to fostering a collaborative and inclusive work environment.
Overview
2027
2027
years of professional experience
Work History
Driver
Amazon
Melbourne, FL
2025 - Current
Team Leader
Walmart
Merritt Island, FL
2022 - 2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained team members on efficient stock management and customer service techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Led team meetings to communicate priorities and address operational challenges.
- Analyzed inventory levels to optimize stock replenishment strategies and minimize waste.
- Collaborated with management to develop training programs for new hires.
- Monitored employee performance, providing constructive feedback and support for growth.
- Coordinated scheduling to optimize staff coverage during peak hours and improve service quality.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma - Bachiller
Parroquial San Andrés
Bogotá Colombia02.2013
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Problem-solving
Safe driving practices
Punctual and reliable
City and non-city driving
Flexible schedule
Punctuality
GPS and route planning
Loading and unloading
Safety protocols
Defensive driving
Vehicle inspection
Safety management
Route planning
Driving in adverse conditions
Navigational systems and GPS
Vehicle inspections
Route management
Transportation
Traffic law observation
Vehicle maintenance
Commercial driving
Equipment operation
Inclement weather driving
Passenger transportation
Relationship building
Accident prevention
Adaptable driving techniques
Schedule management
Basic vehicle repairs
Heavy lifting
Fuel efficiency
DOT compliance
Order picking and processing
Route determination
Equipment monitoring
Materials transport
Shipping and packaging
Customer rapport
Passenger assistance
Strategic planning
CDL license
Route logs
Appointment scheduling
Language fluency
Attention to detail
Processes and procedures
Team building
Conflict resolution
Staff development
Database management
Business management
Type vehicles expertise
Revenue generation
Account penetration
Friendly and outgoing
Verbal and written communication
Map reading
Languages
Español
Native or Bilingual
Timeline
Driver
Amazon
2025 - Current
Team Leader
Walmart
2022 - 2024
High School Diploma - Bachiller
Parroquial San Andrés