Anoalo Deborah Gash
La Mesa,CA
Summary
Proven Patient Access Representative with a track record of enhancing patient care and streamlining scheduling processes at Sharp Grossmont Hospital. Expert in insurance verification and HIPAA compliance, I excel in multitasking and providing exceptional customer service. My initiatives in appointment efficiency and interventional case coordination have significantly improved healthcare delivery.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Sharp Grossmont Hospital
07.2012 - Current
- Schedule Outpatient Imaging exams in a busy, high demanding department.
- Interact closely with insurance verifiers and doctors office regarding authorizations, orders that need to be revised so patient care is not delayed.
- Schedule Interventional procedure and at times require anesthesia that I would coordinate with Surgery.
- Adapt quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Submit TAR authorizations for MRI, Cardiac CT, PET/CT scans.
- Transcriber doctors orders into EPIC
Radiology Scheduler
Paradise Valley Hospital Adventist Health
01.2000 - 07.2012
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
Education
High School Diploma -
El Camino High School
Oceanside, CA06.1990
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Appointment Scheduling
- Patient Registration
- Proficient in Excel, Word, and Outlook
- Submit Authorizations
- Coordinate Interventional cases with OR scheduling that requires anesthesia
- Multitasking and Organization
- Phone and Email Etiquette
- Knowledge of the Health Insurance plans, ICD, CPT codes
Timeline
Patient Access Representative
Sharp Grossmont Hospital
07.2012 - Current
Radiology Scheduler
Paradise Valley Hospital Adventist Health
01.2000 - 07.2012
High School Diploma -
El Camino High School
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