ANOURINE BACCAM
Des Moines
Summary
Reliable and detail-oriented individual with excellent verbal and written communication skills. Possesses strong organizational and planning abilities. Experienced at multi-tasking in a demanding work environment. A hard worker who can be relied on to complete tasks accurately and independently.
Overview
22
22
years of professional experience
Work History
Associate Escalations Representative
Wellsfargo Home Mortgage
10.2023 - Current
- Research, scan, and archive customers payment histories on Excel spreadsheets for the purpose of transferring accounts.
- Upload PDF payment history documents to customers accounts.
- Provide information about status of the account, breach status, payment history, fees and escrow, payoff, and reinstatement facts.
- Review basic issues, policies, or procedures for which answers can be quickly obtained and are related to low-risk tasks and deliverables with narrow impact.
- Participate in assembling, creating, executing and reviewing loan documents, as well as associated reference source data and materials for the purpose of verifying and preparing information and decisions in support of a variety of legal proceedings, including foreclosures.
Insurance Processor
Athene
11.2022 - 10.2023
- Process new life insurance policy applications in addition to reviewing existing policies to confirm relevance to policyholders.
- Making necessary changes to applications to make sure correct type of policy is being applied.
- Check application requests for adequate information, validation, justification and authenticity.
Fraud and Claims Operations Associate
Wells Fargo
06.2022 - 11.2022
- Provide examination of complex allegations and diverse staff relations problems using independent judgment based on in-depth review of company policy and procedures and employment law legislation.
- Provide a wide range of analytical in-depth research support that is consistent with the overall Conduct Management program.
- Perform case reviews to ensure research is complete, accurate and meets established quality standards. In addition, confirm case documentation is consistent with documented policies, procedures, and expectations. Provide appropriate feedback and guidance on case review findings and identify and escalate quality trends.
- Collaborate with peers and internal partners to drive a comprehensive research methodology that leverages best practices and maximizes productivity.
Loan Document Specialist IV
Wellsfargo
02.2021 - 06.2022
- Creating, imaging, shipping, and/or auditing loan modification documents on Settlement files within company and investor guidelines.
- Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance with Company policies and procedures for loan products. Analyzing applicant, property, and documentation and ordering all required verifications, missing documentation, and subsequent follow-ups
- Experience with MSP, ICMP, ERLMF
Chargeback Specialist I
Shazam - ITS, Inc.
07.2020 - 02.2021
- Review, analyze and initiate a chargeback dispute.
- Responded to various financial institutions regarding potential fraud transactions by sending out representation notices via email.
Bookkeeper's Assistant
Prairie Meadows
06.2020 - 10.2020
- Assistant to the Horsemen's Bookkeeper. Recorded and allocated standings and wages after each race on Excel.
- Accepted check and cash deposits from Horsemen trainers and owners and made sure funds were correctly distributed into the desired account.
Loan Document Specialist
Wellsfargo
02.2020 - 05.2020
- Review incoming documents for credit home loan decisions. Made sure documents were signed and dated accordingly and information provided was current.
- Labeled documents and made sure all necessary information is in received status so loan can be moved to the next stage in the credit approval process.
Operations Assistant 1
Citigroup
02.2017 - 08.2018
- Continuously monitored systems for errors Identified issues that would impact department workflow.
- Maintained a high accuracy level when meeting strict deadlines.
- Provided information on productivity of work within department management.
Workflow Coordinator
Citigroup
05.2013 - 02.2017
- Gathered and monitored numerous reports, assuring they're resolved timely and tracked accordingly.
- Performed detailed reviews of internal processes to confirm that a robust control environment is in place.
- Acted as point of contact person for escalation emails and research requests.
Payment Processor 3
Citigroup
06.2009 - 05.2013
- Ensured correct and timely posting of customer mortgage exception payments, utilizing procedures and competing research as needed.
- Specialized in handling of unidentified mortgage payments, locating accounts when possible, and giving instructions for further handling.
Payment Processor 2
Citigroup
06.2003 - 06.2009
- Performed account transactions as needed based on items received for credit card accounts.
- Specialized in posting invoice items.
- Moved to Citimortgage in July 2007 within the same role and continued processing customer mortgage exception payments.
Education
High School Diploma -
East High School
Des Moines, IA1997
Skills
- Experienced in Microsoft Products
- Extensive Data Entry Experience
- Highly Self-Motivated
- Great Problem Solving Skills
- Excellent Communicator
- Proficient in Working with Excel
- Extensive Payment and Cash Handling Experience
- Credit and cash payments
Timeline
Associate Escalations Representative
Wellsfargo Home Mortgage
10.2023 - Current
Insurance Processor
Athene
11.2022 - 10.2023
Fraud and Claims Operations Associate
Wells Fargo
06.2022 - 11.2022
Loan Document Specialist IV
Wellsfargo
02.2021 - 06.2022
Chargeback Specialist I
Shazam - ITS, Inc.
07.2020 - 02.2021
Bookkeeper's Assistant
Prairie Meadows
06.2020 - 10.2020
Loan Document Specialist
Wellsfargo
02.2020 - 05.2020
Operations Assistant 1
Citigroup
02.2017 - 08.2018
Workflow Coordinator
Citigroup
05.2013 - 02.2017
Payment Processor 3
Citigroup
06.2009 - 05.2013
Payment Processor 2
Citigroup
06.2003 - 06.2009
High School Diploma -
East High School
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