Hi, I’m
Anovale Lam Yuen
SeaTac,WA
Summary
Proven expertise in customer service and problem-solving, honed across roles at Fred Myer and AGI. Excelled in high-pressure environments, enhancing customer satisfaction and operational efficiency. Demonstrated proficiency in call center operations and critical thinking, achieving a significant improvement in customer relations.
Overview
2025
years of professional experience
1
Certification
Work History
Fred Myer
Customer Service Representative
Job overview
Service customer checked passenger
Salvation Army Thrift Store
Rental Assistant
Job overview
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Oversaw ticketing, gate and ramp services.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Announced flight status updates and information about gate changes over PA system.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Monitored security and maintained operational protocols.
AGI
Passenger Service Agent
05.2024 - Current
Job overview
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Oversaw ticketing, gate and ramp services.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Announced flight status updates and information about gate changes over PA system.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Monitored security and maintained operational protocols.
Education
McKinley High School Honolulu, HI
Diploma
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Customer satisfaction measurement
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Diploma
Additional Information
N/A
Timeline
Passenger Service Agent
AGI
05.2024 - Current
Customer Service Representative
Fred Myer
Rental Assistant
Salvation Army Thrift Store
McKinley High School
Diploma