Ansar Mohiuddin
Plainfield
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires. Delivering legendary service on every interaction, a person who is also Proactive, friendly dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
14
14
years of professional experience
Work History
Victra Verizon
ABC Phones
Chicago, IL
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and implemented effective sales strategies to enhance customer engagement and drive revenue growth.
- Led a team of sales consultants, providing mentorship to improve performance and achieve targets.
- Monitored sales metrics and generated reports to track team performance against goals and benchmarks.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Organized product training sessions for the sales team, enhancing product knowledge and improving selling techniques.
- Conducted regular team meetings to discuss goals, objectives, and best practices for maximizing sales success.
- Led a team of sales consultants, providing coaching and performance feedback for continuous improvement.
Quality Assurance Lead
Factor 75
Aurora, Illinois
11.2021 - Current
- Monitor inventory levels to inform manager of shortages and facilitate Resupply
- Counted and labeled Meal prep subscriptions with correct item and quantity
- Verified order information against computer database.
- Updated computer system with current customer, payment, and inventory information.
- Received incoming supplies and stocked in correct locations
- Kept assembly line and related areas clean, neat, and organized
Sales Associate
Meijer
Plainfield, Illinois
04.2014 - 11.2021
- Serve as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Record and report demonstration-related information, such as the number of questions asked by the audience, or the number of coupons distributed.
- Develop lists of prospective clients from sources such as newspaper items, company records, local merchants, or customers.
Receptionist
Medical Associates
Plainfield, Illinois
04.2012 - 09.2013
- Protect the security of medical records to ensure that confidentiality is maintained.
- Review records for completeness, accuracy, and compliance with regulations.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Release information to persons or agencies according to regulations.
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
- Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others by participating in the coding team’s regular meetings.
- Post medical insurance billings
Education
Bachelors of science -
Benedictine University
Lisle, Illinois05-2026
High School Diploma - undefined
Plainfield North Highschool
Plainfield, Illinois03-2014
Skills
- Proficient with Microsoft Office, Google Docs and Sheets, Adobe Products and QuickBooks
- Workflow Planning
- Business Administration
- Policy and Procedure Modification
- Data Analysis
- Data Mapping
- Customer Targeting
- Quality Assurance
- Operations Analysis
- Product Development
- Operational Assessments
- Strategic Planning
- Database Administration
- Project Organization
- Competitive Analysis
- Project Management
- Consulting
- Workflow Analysis
- Portfolio Asset Management System
- Marketing Research
- Conflict Resolution
- Building rapport
- Performance tracking
- Performance Coaching
- Flexible and adaptable
- POS systems proficiency
Timeline
Victra Verizon
ABC Phones
12.2021 - Current
Quality Assurance Lead
Factor 75
11.2021 - Current
Sales Associate
Meijer
04.2014 - 11.2021
Receptionist
Medical Associates
04.2012 - 09.2013
High School Diploma - undefined
Plainfield North Highschool
Bachelors of science -
Benedictine University