Ansar Muhammad
Houston,TX
Summary
Customer-oriented sales professional with 5 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
Sales Representative
Asurion
Houston, TX
08.2021 - 12.2023
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
- Communicated product features, benefits, pricing information to customers accurately and professionally.
- Generated leads from existing accounts through cross-selling products or services.
- Maintained accurate records of all customer interactions using CRM software systems.
- Tracked sales data daily to ensure accuracy of orders placed by customers.
- Conducted follow up calls with customers after purchase to ensure satisfaction levels were met or exceeded expectations.
Service Center Representative
Fanueil
McClellan Park, CA
06.2017 - 07.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
John F. Kennedy High School
Sacramento, CA06-2017
Skills
- Network development
- Customer Service
- Strategy implementation
- Advertising and marketing
- Product Knowledge
- Strong leadership
Timeline
Sales Representative
Asurion
08.2021 - 12.2023
Service Center Representative
Fanueil
06.2017 - 07.2021
High School Diploma -
John F. Kennedy High School