Dynamic and results-driven IT professional with over 23 years of experience, including 15 years in Technical Program and Project Management, specializing in data-intensive solutions and e-commerce.
Proven ability to transform program management through innovative applications of GenAI and vibe coding, significantly enhancing operational efficiency and reducing manual effort.
Expertise in managing complex projects across diverse domains such as social commerce, supply chain operations, and machine learning, while ensuring alignment with stakeholder expectations and maximizing customer satisfaction.
Adept at leveraging advanced project management methodologies and tools to streamline operations, coordinate cross-functional teams, and deliver successful outcomes on time and within budget.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Principal/Sr. Manager - Technical Program Management (Social Commerce/MarTech)
Walmart Global Tech
Sunnyvale, CA
08.2022 - Current
Project Description: As a Principal- Technical Program Management, I am leading Social Commerce, In-House Brand Safety, LiveStreaming, Recipe integrations, Native Checkout, Grocery Commerce and Marketing Tech initiatives. I manage a dynamic team of TPMs, ensuring effective execution of complex projects while fostering collaboration across teams in a highly matrixed tech environment. A key focus of my role is automating processes and optimizing workflows to increase efficiency, reduce manual overhead, and scale initiatives. By driving innovation and leveraging technology, I continuously push for smarter, more impactful solutions that elevate both customer experiences and business outcomes.
As a Senior Technical Program Manager, I
Manage and mentor a team of Technical Program Managers, ensuring alignment across multiple programs within the Marketing Tech and Social Commerce domains.
Serve as a key liaison between Engineering, Quality Assurance, Product Management, Marketing, Business, and Customer Support teams. My role is to foster collaboration, resolve cross-functional dependencies, and ensure the timely and successful delivery of complex projects.
Drive continuous improvement by identifying opportunities for automation of program workflows, reducing manual effort, and improving efficiency. I actively lead efforts to embed Agile best practices across programs to enable predictable and high-quality outcomes.
Design and manage business dashboards to provide stakeholders with real-time visibility into project health, KPIs, and risks. As the DQC (Data Quality Champion) for RMT, I ensure data integrity and alignment with reporting standards.
As part of the RMT PMO, I contribute to the governance and operational success of the program management office. I help standardize practices, facilitate cross-team alignment, and lead strategic planning efforts.
Lead measurement and experimentation efforts, including funnel analysis, A/B testing, and impact assessment.
Oversee the quarterly product roadmap, defining iterative project timelines and ensuring comprehensive technical design and API integration documentation.
Define, implement, and evolve Agile and SAFe-aligned program management practices to scale delivery across multiple teams. My focus is on building agile maturity, driving PI planning, improving team velocity, and enhancing delivery predictability.
Role Technical Program Manager (Applied Machine Learning Group)
Apple Inc.
Sunnyvale, CA
05.2018 - 08.2022
Employer – Infosys (7/2020- 8/22) and Infogain (5/18- 6/20)
Project Description: Machine learning, a branch of artificial intelligence, is about the construction and study of systems that can learn from data. Representation of data instances and functions evaluated on these instances are part of all machine-learning systems. Apple is using the machine learning for their e-commerce business in form of recommendations, Search & Sentiment analysis.
As a Technical Program Manager, I:
Develops and maintains detailed Program Schedules and monitors project/program status from inception thru End of Life, both internally and externally
Provide technical and management leadership for development related to Data analytics and Machine Learning technologies and DevOps methodologies.
Provide thought leadership vis-à-vis best practices to help scale & improve the organization.
Project Planning and Management - Provide hands-on management and coaching of agile teams in all aspects of an agile methodology (including facilitating daily stand-up meetings, sprint planning, sprint demo and retrospective meetings, backlog grooming, daily routines, self-organization, collaboration, iterative development, managing flow, calculating velocity, limiting work in progress, etc.)
Track and report project metrics to ensure project success and mitigate risk
Effectively negotiate and communicate with senior management, direct reports on the project team, the client, third party organizations, and other stakeholders who have a vested interest in the success of the project.
Proactively manage changes in project scope, identify potential risks and devise contingency plans.
Lead measurement and experimentation efforts, including funnel analysis, A/B testing, and impact assessment.
Manage timeline and API documentation, design & code reviews, Status tracking & reporting
Manage defect fixes and go-live along with team
Coordinate deliveries across multiple locations (Onshore-Offshore coordination).
Role - Technical Program Manager
Kohl's Innovation Lab
Milpitas, CA
02.2018 - 05.2018
Employer: Yash Technologies (Programmer Analyst)
Client - Kohl’s (Innovation Lab) Milpitas, CA (Contractor)
Project Description: Advancements discovered via innovation testing will fuel Kohl’s to remain competitive and stay on the cutting edge of technology. Not only does this help us stay abreast of emerging technologies, but it helps us learn what will work for our core customer. Successful innovation projects will be capitalized and scaled.
As a Technical Program Manager, I:
Manage design and provide governance to the PoC, Pilot and Production Innovation solutions that deliver business value across the client organization.
Am responsible for creating road maps that translate business requirements into technology solutions.
Led end-to-end hardware and firmware verification and validation strategies for the inventory scanning robot and other key innovation initiatives, from component to system level.
Specify IT hardware and software plans and develop implementation roadmaps.
Ensuring compliance of application and technical infrastructure development with company and industry standards.
Influence future systems architecture and assess emerging technologies and vendors for application to business initiatives and provide technical expertise and direction for next generation initiatives.
Am also responsible to provide the engineering leadership (hands on) to the rest of the teams in handling multiple solutions and stakeholders including different technology vendors and offshore engineering teams.
Role - Technical Project Manager (Data Platform)
VISA Inc.
Palo Alto, CA
07.2016 - 02.2018
Employer: Yash Technologies (Programmer Analyst)
Project Description: This project was one of Visa’s top 3 priorities over the next 5 years and a very fast paced, tied in with multiple other projects requiring lot of cross-organizational work.
As a Technical Project Manager, I’m:
Responsible to manage Data Platform projects and initiatives for Visa.
Contribute to the Visa PMO by overseeing critical Data Platform and Data Product Development initiatives from conception to completion.
Provide PM leadership and support for a high priority and visibility project to develop and deploy a version of Visa’s transaction processing platforms.
Managing variety of technology projects spanning innovative technologies such as Hadoop and encryption.
Responsible for managing complex technology projects including software development and data platform servers and storage.
Managing standard schedule/scope, budget, risk and change control management functions leveraging a large base of functional organization contributors as well as have regular customer interaction.
Managing project financial estimates, forecasts, change orders and reconciliations along with project plans and schedule to lead project activities.
Evaluating data processing proposals to assess project feasibility and requirements.
Role - Engineering Project Manager (Applied Machine Learning Group)
Apple Inc.
Sunnyvale, CA
01.2013 - 07.2016
Employer: Yash Technologies (Programmer Analyst)
Project Description: Machine learning, a branch of artificial intelligence, is about the construction and study of systems that can learn from data. Representation of data instances and functions evaluated on these instances are part of all machine-learning systems. Apple is using the machine learning for their e-commerce business in form of recommendations, Search & Sentiment analysis.
As an Engineering Project Manager, I:
Oversee multiple projects across all phases of development.
Lead teams composed of multiple departments and functions with only consultative direction from management.
Successfully develop and execute work plans by managing scope, schedule, deliverables, and resource allocation.
Actively and efficiently collaborate with business and engineering teams on innovative solutions, requirements, scope, and project deliverables
Proactively identify and communicate project issues and risks
Prioritize issues while negotiating and setting appropriate expectations for team members, stakeholders, and senior management
Prioritize team activities and drive resolution of issues across all areas of the project
Manage the development of technical documentation and post-launch support
Role - Manager-Operational Support/B2B BSA/Supply Chain Operations
Leading team of SAP, A2A, Middleware and B2B production support and functional Business System Analysts.
Works collaboratively with e-commerce, supply chain users, Order Management and technical operations teams to identify gaps, make improvement recommendations and facilitate change following agile development principles and practices.
Design and model dashboards and reporting in support of supply chain operations functions. Setup quality processes in the team that needs to be followed by all function BSA while working on change requests from business
Planning of events, scheduling of resources and execution of the responsible tasks in the project plan.
Facilitate decisions about the key technical aspects and resolve issues having architectural significance
Coordinate, design and implement solutions from Blueprint, Configuration, Testing and Training through post-implementation support.
Team capacity planning, resource ramp-up/ramp down planning and coordinate the entire team – onshore and offshore.
Conduct a thorough risk analysis for the project, conduct an impact analysis of the risks on the cost, budget and timelines of the project and develop mitigation strategies for the same.
Part of the Project Management Office working closely with ADOBE’s Project Management teams to plan and schedule project milestones and deliverables.
Work closely with the integration teams during the design phase; identify functional and process gaps, where required; recommend and implement solutions to gaps.
Control and monitor the quality of deliverables to the customer by following a stringent assurance mechanism and obtain signoffs on the deliverables within the stipulated time.
Provide visibility to project state (key decisions, dependencies, issues, risks, and schedule) through status reporting to client and TCS management.
Worked with business to identify and gather system requirements, provide system/service improvements, impact analysis and project documentation.
Provides technical expertise in the areas of API integration, middleware, EAI, architecture, design, implementation, and testing.
Responsible for providing project plans, Technical Interface Design Specifications (IDS).
Analyze Review and Monitor Project Deliverables and Defect logging using HP QC 9.2.
Managed resource allocation, task delegation, deployment planning, and configuration management, while providing post-production support.
Java Developer
Prescient Infotech
01.2005 - 05.2005
Requirement Analysis, preparation of design document and estimating efforts.
Designs and develops applications with an eye towards simplicity, reliability, manageability, scalability, extensibility, performance and re-use.
Web Developer
Traveljini.com
MUMBAI
05.2004 - 12.2004
Design and develop website using Java, JSP, Servlets, APIs, MySQL and JavaScript as part of a fast-paced product development team
Work with business and marketing team to understand customers' business requirements and translate them into high quality software
Set realistic deadlines and deliver products on time
Continually optimize the site to increase readership, user engagement and retention.
Manage and implement updates to development and production servers / conduct website change management process
Custom code and take ownership of modules, themes, and database work
Provide technical leadership and assume overall accountability for a successful implementation of a project.
Ensure technical solutions are properly architected and specified, as well as review all code for quality assurance purposes
Software Programmer
JuriSearch Pvt. Ltd
09.2003 - 05.2004
Requirement Analysis, preparation of design document and estimating efforts.
Writing code to download cases from respective Court’s websites and converting to standard XML format.
Identify and resolve bugs and performance bottlenecks.
Perform basic analysis of functional or business requirements.
Participate in code review, Prepare/execute unit tests & STAGE/PROD rollout co-ordination.
Configuration Management (VSS), Postproduction Support and Reporting Weekly Status
Education
Master of Science -
Indian Institute Of Management (IIM)
Calcutta, India
02-2007
Bachelor Of Engineering - Electronics & Communication
HCET
Jabalpur, India
06-2002
Skills
Strategic planning
Cross-functional collaboration
Operations management
Cross-functional team coordination
Agile/Scrum methodologies
Budget administration
Software Development Background in B2B
Troubleshooting and problem resolution
Data-driven decision making
Data analytics
Cross-functional communication
Resource allocation
Program Management Automation using GenAI and Vibe coding
Accomplishments
Led a cross-functional engineering team as Technical Program Manager to design and launch the Walmart Creator platform, In-House Brand Safety, LiveStreaming and other Social Commerce initiatives, enabling end-to-end monetization for social influencers.
Engineering Program Manager for the Apple Recommendation Engine, overseeing the full development lifecycle of machine learning models and backend integrations.
Principal Technical Program Manager / Senior Technical Program Manager at AMAZONPrincipal Technical Program Manager / Senior Technical Program Manager at AMAZON
Sr. Manager Program Management / Program Leader / Sr. Program Manager – Direct Fulfillment (INDF) at Amazon Seller ServicesSr. Manager Program Management / Program Leader / Sr. Program Manager – Direct Fulfillment (INDF) at Amazon Seller Services