Anslee Erickson
Port Orange,FL
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused and employee-assistance environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems, while adeptly creating custom, complex solutions to meet customers' requests regarding account security workflows.
Overview
8
8
years of professional experience
Work History
Tier 2 Technical Support Specialist
W.B. Mason Company
02.2021 - Current
- Guided customers and employees through ongoing or multifaceted technical struggles to research long-term solutions.
- Helped streamline repair processes and update procedures for support action consistency.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
- Developed and implemented preventive maintenance procedures.
- Independently updated and maintained SOP website.
Associate Manager
T-Mobile
07.2017 - 02.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training and onboarding process for all newly hired employees.
- Mentored and supported 6 sales representatives to create strong workplace culture.
File Clerk/Office Assistant
Daytona Elevator
01.2019 - 05.2019
- Organizing a vast network of files
- Managing employee field devices (company phones/tablets)
Outside Sales Representative
Sprint
05.2017 - 08.2017
- A member of a specialized sales team dedicated to working various events/festivals across the southeast market.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Solutions Specialist
Verizon
08.2016 - 05.2017
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Installed operating systems, set up emails and updated programs.
Inventory and Operations Manager
Pierced?
04.2015 - 08.2016
- Recognized for outstanding sales performance and strong work ethic, earning a promotion from Sales Representative to Manager within a short 4-month period.
- Independently managed and operated two retail locations, overseeing a team of two employees at each site, while efficiently handling daily inventory and cash management.
- Successfully managed a diverse inventory of over 50,000 pieces at two locations.
Education
Associate
Daytona State College
Daytona Beach, FLundefined
Atlantic High School
South Daytona, FLBachelor of Arts - Experimental Animation Specialization
University of Central Florida
Orlando, FL12.2018
Skills
- Strong Problem Solving Skills
- Organizational skills
- Microsoft Office Expert
- Hardware and Software Configuration
Timeline
Tier 2 Technical Support Specialist
W.B. Mason Company
02.2021 - Current
File Clerk/Office Assistant
Daytona Elevator
01.2019 - 05.2019
Associate Manager
T-Mobile
07.2017 - 02.2021
Outside Sales Representative
Sprint
05.2017 - 08.2017
Solutions Specialist
Verizon
08.2016 - 05.2017
Inventory and Operations Manager
Pierced?
04.2015 - 08.2016
Associate
Daytona State College
undefined
Atlantic High School
Bachelor of Arts - Experimental Animation Specialization
University of Central Florida
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