Ansley Guerrero
Capital Vacations
Knoxville,TN
2
years of professional experience
Early-career sales and service professional with strengths in customer communication, issue resolution, and CRM data entry. Known for accurate documentation, smooth scheduling, and reliable support that keeps daily operations organized.
Work History
Sales Coordinator
1 Year 4 Months- Coordinated sales schedules, aligning appointments with representative availability and guest preferences.
- Tracked lead activity in CRM, maintaining accurate records and follow-up status.
- Processed contract documentation, ensuring required details were complete and organized.
- Scheduled owner and prospect appointments, supporting smooth daily sales operations.
Solutions Specialist
1 Year 1 Month- Resolved owner inquiries regarding reservations, account access, and vacation exchange options.
- Guided guests through booking processes, resort details, and membership benefits with accurate product knowledge.
- Documented customer interactions in CRM systems to maintain clear case histories and follow-up actions.
- Coordinated with internal departments to address service issues and ensure timely case resolution.
Education
Bachelor of Science
- Honor Roll [Spring, 2018]
Skills
Customer communication
Data entry
Goals and performance
Strong enthusiasm
Issue resolution
Scheduling
Process improvement
Team building
Timeline
Sales Coordinator
Capital Vacations
04.2025 - 08.2026Read More
Solutions Specialist
Bluegreern Vacations
02.2024 - 03.2025Read More
Tusculum University
Bachelor of Science
Read More