Violet Jeffords
Columbia,SC
Summary
Friendly Barista dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment.
Overview
8
8
years of professional experience
Work History
Server
Kao Thai Cuisine
08.2023 - 04.2024
- Primarily serving, as well as occasional expo/food running.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Groundskeeper
Riverbanks Zoo and Botanical Gardens
06.2022 - 12.2022
- Club car operation, maintaining the aesthetic appeal of the outdoor portions of the zoo, assisting with maintenance and landscaping, monitoring and ensuring guests’ safety, answering guests’ questions.
- Assisted in training new employees on proper procedures/techniques required for efficient groundskeeping operations.
- Streamlined waste management processes through diligent monitoring of trash receptacles and recycling bins on the property''s premises.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
Server
J’s Corner Restaurant & Bar
06.2021 - 12.2021
- Primarily serving, as well as occasional expo/food running/hosting.
Barista
Starbucks
05.2020 - 12.2020
- Preparing food & beverages, multitasking, providing customer service, POS/register, cleaning, drive-thru procedure.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
Sales Associate
Carolina Fine Jewelry
10.2019 - 03.2020
- General sales-helping customers find jewelry, repairs intake, event planning, ordering supplies/jewelry, stone cleaning, watch battery replacement, etc.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Shift Leader
Freshe Poke
03.2018 - 11.2019
- Food prep (making teas, rice, etc.), cash register operation, cash management (closing drawer), providing customer service and maintaining positive restaurant environment, training new employees, managing shift changes, delegating tasks, maintaining DHEC standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Server
JPeters
01.2019 - 03.2019
- Serving
Hostess
Texas Roadhouse
08.2016 - 03.2017
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Bachelor of Science - Biological Science, Education
University of South Carolina
05.2024
Irmo High School
06.2018
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
Other
Angel Archive Vintage, 01/2022-Present, Owner, Business operations include finding/preparing inventory, curating clothing lines, organizing photoshoots, styling models, photography, social media communications/advertising, applying for vending spots in local events, designing logos/business cards, etc.
Availability
- Sunday: 6am-8pm
- Monday: 10am-Close
- Tuesday: 6am-8pm
- Wednesday: 10am-Close
- Thursday: N/A
- Friday: 7am-11:30am
- Saturday: 6am-8pm
Currently looking for ~20-25 hours/week.
Timeline
Server
Kao Thai Cuisine
08.2023 - 04.2024
Groundskeeper
Riverbanks Zoo and Botanical Gardens
06.2022 - 12.2022
Server
J’s Corner Restaurant & Bar
06.2021 - 12.2021
Barista
Starbucks
05.2020 - 12.2020
Sales Associate
Carolina Fine Jewelry
10.2019 - 03.2020
Server
JPeters
01.2019 - 03.2019
Shift Leader
Freshe Poke
03.2018 - 11.2019
Hostess
Texas Roadhouse
08.2016 - 03.2017
Bachelor of Science - Biological Science, Education
University of South Carolina
Irmo High School
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