Ansley Yarbrough
Rome,GA
Summary
Seasoned Mobile Services Coordinator armed with comprehensive background in the coordination, deployment, and management of mobile services. Bring forth solid understanding of mobile service trends, technologies, and best practices coupled with strong skills in project management, team leadership, vendor negotiation, and issue resolution. Notable for driving operational efficiency improvements by integrating modern technology solutions into existing systems and processes. Recognized for enhancing customer satisfaction levels through effective communication and timely problem resolution.
Overview
2
2
years of professional experience
Work History
Mobile Service Coordinator
Courtesy Ford of Rome
Rome, GA
07.2023 - Current
- Identified areas where improvements could be made in order to increase efficiency or reliability of existing solutions.
- Resolved customer complaints in a timely manner.
- Conducted performance reviews and provided constructive feedback to staff members.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Maintained records of all customer interactions and transactions.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints quickly and effectively.
- Performed root cause analysis on recurring problems encountered by customers.
- Developed and maintained relationships with customers, vendors, and suppliers.
Office Assistant
Barksdale Construction
Rome, GA
01.2023 - 07.2023
- Greeted visitors in a professional manner and provided assistance when necessary.
- Provided administrative support to multiple departments as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted in the development and implementation of office policies and procedures.
- Maintained an organized filing system of paper documents and electronic files.
- Managed inventory of office supplies and placed orders when needed.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered phone calls and directed them to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Managed daily office operations and maintained a clean and efficient workspace.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Education
Bachelor of Science - Interdisciplinary Studies
Ashland University
Ashland, OH12-2024
Skills
- Mobile Device Management
- Problem-solving aptitude
- Network Administration
- Community Outreach
- Interpersonal Communication
- Staff Oversight
- Written and verbal communication
- Excellent Communication
- Task Prioritization
- Team building
- Interpersonal Skills
- Professionalism
- Service planning
- Effective customer communication
- Adaptability
- Written Communication
- Attention to Detail
- Decision-Making
- Time management abilities
- Adaptability and Flexibility
- Multitasking
- Problem-Solving
- Teamwork and Collaboration
- Strategic Planning
- Active Listening
Affiliations
- Foster with the German Shepherd Dog Rescue of Georgia; From: November 2023-Present.
- Work a full-time job while also balancing a full load each semester of college courses.
Accomplishments
- I made the Dean's list five times throughout my college career.
- I was given the role at my job to manage a specific department at the organization of which I work for.
Personal Statement
There are many things that I have failed at in life, many things that I wish I could go back in time and change. However, that is not possible and the only thing I strive to do every single day is be better. I got into college and it changed my life, it changed my life so much that I want to continue my education and be even better. Proving myself is vital to my own personal success, because I know I can be successful in anything I set my mind and heart to.
References
References available upon request.
Timeline
Mobile Service Coordinator
Courtesy Ford of Rome
07.2023 - Current
Office Assistant
Barksdale Construction
01.2023 - 07.2023
Bachelor of Science - Interdisciplinary Studies
Ashland University
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