Anson Chen
New York,NY
Summary
Results-driven professional with strong skills in decision-making and problem-solving. Experienced in leading teams to deliver exceptional service while implementing effective training programs and optimizing workflows for improved performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Chiwa Bistro
Norwalk, CT
12.2024 - Current
- Led team in daily operations, ensuring high standards of service and customer satisfaction.
- Developed training programs for new staff, enhancing onboarding efficiency and skill development.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Coordinated staff schedules to optimize coverage during peak hours and improve workflow.
- Collaborated with management on strategic initiatives to increase revenue through targeted promotions.
- Analyzed customer feedback to identify areas for improvement, driving menu adjustments and service enhancements.
- Developed strong working relationships with staff, fostering a positive work environment.
Server
Chiwa Bistro
Norwalk, CT
12.2024 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Assisted in training new team members on restaurant policies and procedures.
- Maintained cleanliness and organization of dining area to promote safety and hygiene.
Cashier
Chicken Now
Stamford, CT
06.2020 - 08.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and tracking product availability.
Education
Bachelor of Science - Quantitative Economics
Indiana University, Bloomington
Bloomington, IN06-2027
Skills
- Customer service
- Team leadership
- Decision-making
- Staff training and development
- Time management
- Problem-solving
- Excel
- PowerPoint
- Word
- Stata
- Risk Assessment
- Port
Accomplishments
- Achieved sales increase through effectively helping with improving with advertisement, waste reduction, menu improvement, and team collaboration in the restaurant.
- Honoree, Moomoo 2nd Global Trading Competition Ranked Top 10% over 28,000 participant by achieved +21.05% return (Oct 12- Nov 21, 2025), outperforming Nasdaq Composite Index (-1.86 %)
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
Interests
- Reading
- Strategy Games
- Gym Workouts
- Martial Arts
- Basketball
- Investing
- Cooking
- History
- Politics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Chiwa Bistro
12.2024 - Current
Server
Chiwa Bistro
12.2024 - Current
Cashier
Chicken Now
06.2020 - 08.2024
Bachelor of Science - Quantitative Economics
Indiana University, Bloomington