Anson Heya
Kaneohe
Summary
Dynamic professional with a proven track record at VCA Hospitals, enhancing client satisfaction and confidentiality. Excelled in customer support and client relations, significantly improving service delivery. Skilled in escalation management, adept at fostering positive client relationships. Demonstrated leadership at Jamba by driving business growth and fostering a team-oriented environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
VCA Hospitals
05.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
General Manager
Jamba
01.2020 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Employee Service Representative
ProService Hawaii
05.2023 - 08.2023
- Served as a knowledgeable resource for both customers and colleagues, offering expert advice on company products and services when needed.
- Provided exceptional support to customers, fostering strong relationships that led to increased repeat business and referrals.
- Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
- Participated in regular meetings with management to discuss performance metrics and strategize on ways to further enhance the customer experience.
Barista
Starbucks
03.2021 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Political Science
University of Hawaii
Manoa 12-2025
High School Diploma -
Kamehameha Schools
Kapalama 05-2021
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Follow-up skills
- Client relations
- Escalation management
Accomplishments
- Achieved General Manager of the year by completing operational tasks with accuracy and efficiency.
Certification
CPR and First Aid Certifications
Languages
English
Native or Bilingual
Hawaiian
Professional Working
Timeline
Client Service Representative
VCA Hospitals
05.2024 - Current
Employee Service Representative
ProService Hawaii
05.2023 - 08.2023
Barista
Starbucks
03.2021 - 03.2022
General Manager
Jamba
01.2020 - 02.2024
CPR and First Aid Certifications
Bachelor of Science - Political Science
University of Hawaii
High School Diploma -
Kamehameha Schools
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