Summary
Overview
Work History
Education
Skills
French speaker
Timeline
Generic

ANTA GUEYE

Houston,TX

Summary

I am very passionate and experienced about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I got my experience from working over two decades in different salons and spa and dealing with different personalities and expectations .I am able to provide any service in any given situation with professionalism and compassion. As a people service,I always do my best to satisfy customers.

Overview

11
11
years of professional experience

Work History

Customer Service Agent

Weave Lounge
01.2021 - Current
  • I enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • I maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • I streamlined communication processes for improved information exchange between customers and team members.
  • I utilized strong problem-solving skills to quickly identify and address customer issues.

Supervisory Specialist

Classic Hair And Spa
01.2018 - 12.2020

*Enhance safety protocols in order to minimize the risk of infections and injuries to our customers.

*I welcome every guest with outstanding hospitality , assigned them to their available chairs and served them food and drinks.

*I developed and executed comprehensive training programs, resulting in improved employee performance and increased retention rates.

Queen Braid Salon

Salon Manager
12.2012 - 12.2017
  • My job was to enhance production efficiency by streamlining some processing tasks and optimize workflow.
  • I reduced waste by consistently monitoring product quality and adhered to strict guidelines during processing.
  • I improved workplace safety by conducting regular equipment inspections and promptly addressed any issues found.
  • I processed customers service orders promptly to increase the satisfaction of the customers.
  • I assisted customers with needs such as opening account
  • I developed customers service improvement initiatives that decreased customers wait time.

Education

High School Diploma -

Houston Community College
Houston, TX
07.1984

Skills

  • Exemplary Work Ethic
  • Outstanding Hospitality
  • Exceptional customer service experience
  • Strong and effective communication skills
  • Great interpersonal skills
  • Detailed oriented about safety and comfort protocols
  • Ability to lift 50 pound

French speaker

Very fluent in French

Timeline

Customer Service Agent

Weave Lounge
01.2021 - Current

Supervisory Specialist

Classic Hair And Spa
01.2018 - 12.2020

Queen Braid Salon

Salon Manager
12.2012 - 12.2017

High School Diploma -

Houston Community College
ANTA GUEYE