Chad Hopkins
Gilbert
Summary
Southwest Airlines Customer Service Agent and Retired Firefighter/Paramedic with excellent customer service and hospitality skills. Trained to work under pressure while providing excellent care, customer service and hospitality while paying close attention to detail at all times.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
09.2022 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism and hospitality when interacting with customers while ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues and concerns.
Realtor
Exp Realty
08.2017 - Current
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
Fire Engineer Paramedic
Scottsdale Fire Department
03.2007 - 02.2022
- Performed fire and life saving measures to the citizens of Scottsdale with excellent customer service to both internal and external.
- Conducted regular training sessions for firefighters to improve their skills in handling complex firefighting equipment and understanding building construction principles.
- Streamlined maintenance procedures for firefighting equipment to minimize downtime and extend service life.
- Strengthened organizational culture around safety by implementing rigorous training programs focused on safe work practices within hazardous environments.
Education
Technician Certification - Hazardous Materials Technician
Phoenix Fire Department
Phoenix, AZ12.2020
Paramedic Certification - Paramedic
EMSTI
Stockton, CA07.2005
Associate of Science - Fire Technology
San Diego Miramar College
San Diego, CA06.2002
Skills
- Very detail oriented
- Quick Learner
- Reliable
- Patient
- Easy to work with
- Remains calm under pressure
- Empathetic and Genuine
- Exemplary Work Ethic
- Decision Making
Awards and Achievement
Tested #1 on the Scottsdale Fire Department Engineers Test for promotion.
Paramedic of the Year 2008 and 2015
Multiple Lifesaving Unit Citation Awards
Timeline
Customer Service Agent
Southwest Airlines
09.2022 - Current
Realtor
Exp Realty
08.2017 - Current
Fire Engineer Paramedic
Scottsdale Fire Department
03.2007 - 02.2022
Technician Certification - Hazardous Materials Technician
Phoenix Fire Department
Paramedic Certification - Paramedic
EMSTI
Associate of Science - Fire Technology
San Diego Miramar College
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