Antara Harris

• Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
• Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
• Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
• Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
• Advertised job opportunities on social media platforms and job boards.
• Performed urinalysis testing to discourage illegal drugs use in company.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Job detail:
• Worked as an inbound/Call Center Rep. Took an average of 60 calls per shift.
• Entered data promptly and efficiently with a 100% accuracy rate.
• Greeted customers in a timely fashion, while quickly determining their needs.
• Communicated clear expectations and goals to each team member.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Actively pursued personal learning and development opportunities.
• Placed special merchandise orders for customers.
• Helped drive sales goals and achieve monthly quotas.
• Responded to all customer inquiries thoroughly and professionally.
• Directed calls to appropriate individuals and departments.
• Educated customers on product and service details and information.
• Logged call information and solutions provided into provided database.
• Provided an elevated customer experience to generate a loyal clientèle.

Job detail:

• Handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature.
• Listens and responds appropriately in all customer interactions.
• Manage customer relationships by performing the full range of customer service functions.
• Uses common courtesy and discretion to achieve customer loyalty.
• Empathizes and acknowledges customer to create trust and partnership.
• Ability to communicate on all levels via various media, phone, fax, direct, email.
• Responded to all customer inquiries thoroughly and professionally.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Provided an elevated customer experience to generate a loyal clientèle.
• Answered customer questions about product availability and shipment times.
• Dedicated to continuously improving sales abilities and product knowledge.
• Referred unresolved customer grievances to designated departments for further investigation.
• Determined customer needs by asking relevant questions and listening actively to the responses.

• Job detail:
• Provides customer support by phone, email, or instant message to consumers.
• Serves as primary contact for inbound customer issues.
• Escalates more technical product-related issues to the proper Product Support department.
• Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information.
• Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.

• Job detail:
• Served patrons at the University of Alabama's biggest library with checking out music material: music scores, CD's, records, books, headphones, DVD's, and other materials students and professors needed.