Antawon Henderson
Columbus,GA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
ANTHEM Health Services
Columbus, GA
08.2023 - 04.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
Patient Service Representative
Pfizer
Columbus, GA
10.2023 - 03.2024
- Resolved discrepancies between hospital systems and third party payers.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Managed incoming faxes related to patient registration processes.
- Responded to patient inquiries regarding billing or financial matters.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Verified insurance coverage for services provided by the facility.
Education
High School Diploma -
Spencer High School
Columbus, GA05-2009
Skills
- Account updating
- Product Knowledge
- Information Security
- Scheduling
- Call Management
- Data Entry
Timeline
Patient Service Representative
Pfizer
10.2023 - 03.2024
Customer Service Representative
ANTHEM Health Services
08.2023 - 04.2024
High School Diploma -
Spencer High School