Antaysha Harris
Sunrise,FL
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
10.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Service Associate
Panera Bread
02.2017 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06.2019
Skills
- Assist Customers
- Customer Relationship Management
- Customer Service
- Staff Management
- Training and Development
- Customer Service and Satisfaction
- Communication
- Time Management
- Reporting
- Customer Relations
- Quality Standards
Timeline
Assistant Manager
Jersey Mike's Subs
10.2018 - Current
Customer Service Associate
Panera Bread
02.2017 - 09.2018
High School Diploma -
Boyd H. Anderson High School