Anteela Beard
Houston,TX
Summary
Detailed and efficient Collections Specialist offering 5 years' plus experience in account receivable and collections functions. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies. Excellent knowledge of collections claims and procedures with strong communication skills utilized in resolving customer queries.
Overview
17
17
years of professional experience
Work History
Billing Analyst Supervisor
Keystone Granite And Tile
04.2023 - 10.2023
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Created reports to track progress of billing activities.
- Monitored outstanding receivables and followed up on late payments as required.
- Tracked costs associated with individual projects and invoices to ensure accurate reporting.
- Contacted customers and clients for outstanding or missing invoicing
- Collected over 78K outstanding invoices
- Responsible for invoicing 185K in missing billing
Collections Consultant
Rent A Tire
02.2018 - 12.2022
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections
- Over saw and trained new employees on collection methods, documentation requirements and performance strategies.
- Created and implemented Individual Collection Treatment plans for all stores
- Updated and maintained customer contact information which increased collections efforts and customer satisfaction 70%
- Resolved escalated customer disputes
- Assisted with goal for 100K in Revenue for stores within district
- Monitored team performance metrics such as conversion rate, average time to collect payment
Revenue Analyst
DHL Express
04.2007 - 11.2016
- Account Manager handling over 2k global Government Tech Accounts
- Managed business to business corporate accounts
- Provided support for customers regarding billing inquiries, pricing issues, and payment plans.
- Served as a liaison between internal departments such as Sales, Cash, Dispute Resolutions, Pricing, Billing and Customer Service.
- Maintained up-to-date records on billing activities including adjustments, refunds, credits.
Education
Accounting and Finance
Lone Star College System
Spring, TXSkills
- Excellent communication ability
- Detail Oriented
- Strong Analytical skills
- Customer Service
- Account Receivables
- Invoicing
- MS Office
- MS Excel
- SAP
Timeline
Billing Analyst Supervisor
Keystone Granite And Tile
04.2023 - 10.2023
Collections Consultant
Rent A Tire
02.2018 - 12.2022
Revenue Analyst
DHL Express
04.2007 - 11.2016
Accounting and Finance
Lone Star College System
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