Antelma Balbuena
Borderfoodsinc
Savage,MN
11
years of professional experience
Results-driven Assistant Manager with a proven track record in customer service and operational efficiency. Skilled in team leadership and decision-making, enhancing workplace collaboration and driving sales growth.
Work History
Assistant Manager
3 Years 8 Months- Facilitated daily operational activities to drive efficiency and simplify procedures.
- Developed engaging training content for new hires, facilitating a standardized onboarding process.
- Monitored inventory levels, implementing controls to reduce waste and optimize stock management.
- Supported financial planning efforts through detailed analysis of expenditures aimed at identifying cost-saving measures.
- Facilitated communication between management and staff, addressing concerns and boosting engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Manager
7 Years 4 Months- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on operational standards and customer service excellence.
- Implemented process improvements that enhanced speed of service and reduced wait times.
- Managed inventory levels, optimizing stock to minimize waste and maximize availability.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
Warehouse Worker
6 Months- Coordinated shipment preparation by assembling packages and labeling for distribution efficiency.
- Conducted regular inspections of equipment to maintain operational readiness and prevent downtime.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [60] pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
No Degree
- [3.7] GPA
- i took 2 college classes in highschool
- i was in honerall
- im currently working on my online GED,
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Staff supervision
Team collaboration
Strategic thinking
POS training
LP certified
servesafe certified
Timeline
Assistant Manager
Borderfoodsinc
11.2022 - 07.2026Read More
Warehouse Worker
Amazon
01.2020 - 07.2020Read More
Shift Manager
McDonald's
06.2015 - 10.2022Read More
Shakopee Highschool
No Degree
Read More