Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthea Fletcher

Black Mountain,NC

Summary

Seasoned hospitality worker with fifteen years of experience in food service, management, consultation and branding. I have made restaurants a passion, bars and hobby, and events. People are my passion. The fast pace of New York City imparted both wisdom and confidence which I hope to bring to this new opportunity. Experiences abroad have made me a more dynamic and responsive leader and team member. As a passionate traveler and foodie, I strive to operate My passion for food, beverage, travel, and most importantly, hotels, will make me an excellent addition to the Marriott Team at Wentworth by the Sea. To Whom It May Concern: Both highly motivated & personable, I am an experienced service-industry professional interested in becoming a member of your New project in Soho. Being involved in the hospitality business for the past four years has instilled in me a passion for providing highly specialized service. I understand the importance of pleasing every customer and consistently providing outgoing & attentive service. I aim to make genuine connections and provide the efficient attention needed to inspire returning clients. Recent travels to South Africa, Sri Lanka, and Europe have taught me strong cross-culture communication skills. Backpacking, especially in fundamentally different Asiatic and African cultures, fosters the skills of leadership, flexibility, and communication; which are well suited to working in Manhattan’s multi-cultural and fast-paced environment. The experience I gained from working in a well-known Soho vodka lounge has honed my ability to please the most high-maintenance of New York foodies. My abilities & experience as a server, paired with my genuine appreciation of culture, people, and performance would make me an excellent addition to your team.

Overview

12
12
years of professional experience

Work History

Concession Manager

Lake Eden Arts Festival
Black Mountain, NC
06.2022 - Current
  • Stocked and served wine, beer, cider and soft beverage items to festival guests.
  • Increased stand profit by 10% through wine presentation and advertisement.
  • Supervised five employees during eight hour shifts.

Manager / Bartender

The Bush Farmhouse
Brooklyn, NY
06.2020 - 02.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained five new servers on, product promotion, garnish preparation and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.

Special Event Liaison

Lake Eden, Venue
Brooklyn, NY
04.2017 - 06.2018
  • Coordinated day of event setup and breakdown of ceremony, barn reception, bridal suite, and fire pit for weekend weddings.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and reception events.
  • Facilitated communication between all wedding vendors, planners, guests, and bridal party to ensure a smooth transitions throughout the event.
  • Mediated all emergency situations with calm expediency and professionalism.
  • Worked with a small team to ensure tikki torches, garbage receptacles, banquet tables, ceremony chairs, and wedding vendors were all set up to the exact specifications of the planner and wedding party.
  • Maintained professionalism with grace, humor, and stamina during 45-hour weekends.
  • Assisted in safely returning all guests and their belongings to on-site accommodations in staff golf cart.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Waitress & Bartender

Mekong Restaurant
Brooklyn, NY
04.2017 - 06.2018

Restaurant Consultant/Events Coordinator

Madiba Restaurant
Brooklyn, NY
09.2016 - 04.2017
  • Reviewed business finances and back-end administrative procedures.
  • Optimized menu with fresh offerings and seasonal fare.
  • Improved customer service policies to maximize satisfaction and build brand loyalty.
  • Updated business appearance, decor, social media accounts and promotional strategies.

Restaurant Design Consultant

Eduardo Larios Inc
New York, NY
03.2016 - 09.2016
  • Created name, branding and menu for a successful Manhattan restaurant Taco Mahal.
  • Consulted on menu changes, ingredient sourcing, and special events for Salud Soho in New York City.
  • Consulted on vision and branding of newly renovated hotel in Mudanya, Turkey.


Food Server

Tutto Il
New York, NY
01.2015 - 04.2015
  • Kept informed weekly with a rotating Italian wine list as well as seasonal cuisine pairings.
  • Effectively integrated a variegated cast of FOH and BOH team members in order to facilitate a more seamless service.
  • Hosted and served special promotional events during New York Fashion Week, the Tribeca Film Festival, and general United Nations events which welcomed international patrons as well as A-list celebrities.


Food Server, Cocktail Waitress

Pravda Restaurant
St New York, NY
09.2012 - 03.2014

Hostess, Food Server

Fuji Restaurant
Portland, Maine
02.2011 - 07.2012

Food Server

Thai Smile & Sushi Restaurant
Farmington, Maine
09.2011 - 01.2012

Education

BA - History

City University of New York: Brooklyn College

Meisner Acting Program, Certificate - undefined

Maggie Flanigan Studios
2014

High School Diploma - undefined

Mt. Blue High School
2010

Skills

Front of House Management

Branding & Marketing

Special Event Management

Crises Mitigation

Wine Knowledge

Culinary Experience

Food Writing

Historian Skillset

Fiction & Non-Fiction Writing

Bartending

Intermediate Spanish, French

Timeline

Concession Manager

Lake Eden Arts Festival
06.2022 - Current

Manager / Bartender

The Bush Farmhouse
06.2020 - 02.2022

Special Event Liaison

Lake Eden, Venue
04.2017 - 06.2018

Waitress & Bartender

Mekong Restaurant
04.2017 - 06.2018

Restaurant Consultant/Events Coordinator

Madiba Restaurant
09.2016 - 04.2017

Restaurant Design Consultant

Eduardo Larios Inc
03.2016 - 09.2016

Food Server

Tutto Il
01.2015 - 04.2015

Food Server, Cocktail Waitress

Pravda Restaurant
09.2012 - 03.2014

Food Server

Thai Smile & Sushi Restaurant
09.2011 - 01.2012

Hostess, Food Server

Fuji Restaurant
02.2011 - 07.2012

BA - History

City University of New York: Brooklyn College

Meisner Acting Program, Certificate - undefined

Maggie Flanigan Studios

High School Diploma - undefined

Mt. Blue High School
Anthea Fletcher