Antheia Evelyn
Brooklyn,New York
Summary
Driven professional known for having exemplary communication and collaboration skills. Highly trained Health Systems Specialist providing advice and assistance to employees on clinical matters. Offering a strong background in reporting, maintaining confidential data and implementing effective solutions.
Overview
31
31
years of professional experience
Work History
Health Systems Specialist (GHATP Fellow)
James J. Peters VA Medical Center
Bronx, NY
06.2022 - Current
- Recommend improvements to policy and procedures related to budget and administrative operations to MCD.
- Provide in-depth support to executive staff regarding healthcare programs and administrative operations.
- Participate in disaster preparedness and emergency management planning meetings to evaluate the efficiency and effectiveness of policies and procedures.
- Coordinate activities with various service line chiefs during rotations and led projects to improve processes with targeted project outcomes.
- Analyze current programs, organizational charts, VERA, SHEP, and SAIL data to develop health-planning strategies.
- Conduct quality improvement and customer satisfaction surveys to evaluate patient care.
Teacher (per diem)
NYC Department of Education
Brooklyn, NY
06.2021 - 06.2022
- Complies with NYC Department of Education's and assigned school's preventative, remediate, and compensatory interventions to avoid problems, reduce conditions and encourage confidence
- Synthesize ideas, foster a healthy school culture, engage students, and support each child's social, emotional, and intellectual growth and development at all times to ensure academic success
- Assist the school psychologist with psycho-social assessments and record and identify at-risk children to provide support services
- Maintain a relationship with families of students with neurological conditions and communicate with parents and support staff to collaborate on additional support and accommodations regarding their students' progress
- Guide students through interactive lessons, units, and projects to complete learning objectives using different teaching styles to reinforce essential information and adapt teaching methods and materials to meet students' interests and learning styles
- Establish rules and correct unfocused behavior without distracting other students by building trust with students as a way to manage their behavior and encourage engaged participation in the coursework
- Track each child's progress and meet with them to determine how to reach testing benchmarks by utilizing grading rubrics to assign scores to assignments and give feedback so students can apply it to future lessons
- Implement absent teacher's lesson plans and maintain daily classroom schedules
- Utilize various instructional and assessment strategies to meet individual student needs.
Innovation, Wearables, & Sensors Analyst
Northwell Health
North New Hyde Park, NY
10.2020 - 12.2020
- Responsible for conducting research aimed to conceive and design innovative wearable sensors for monitoring people's health
- Reviewed relevant literature
- Responsible for creating a research proposal
- Assisted in research to develop the technology from materials to prototype and potentially to clinical testing
- Participated in projects and researched to yield top-quality outcomes and generate technology with potential for commercialization
- Applied theory and methods while working on a project team that conducted implementation research on Bio beats Advanced Medical Smart Monitoring solutions, Vital Connect sensors, and Early Sense Clinical Resources
- Researched and reported on continuous monitoring case studies and success stories that leverage actionable data for early detection of patient deterioration
- Analyzed correlation of sensory data, and benchmark assessments employed in innovative strategies
- Participated in team huddles for status updates on sensors, patch inventory, and connected equipment/applications
- Worked on a project to conduct the research on development of organic transistors and understand the fundamental properties in these organic devices
- Responsible for the development of these organic devices in wearable sensors and soft robotics
- Monitored the progress of various related projects
- Assisted in student supervision
- Contributed to the development of innovative, impactful research for future applications.
Medical Informatics Fellow
Northwell Health
Manhasset, New York
06.2020 - 08.2020
- Responsible for analyzing healthcare data and optimizing the delivery of healthcare services in collaboration with healthcare providers
- Gathered pertinent healthcare data, developed effective information systems and procedures, and supplied healthcare providers with access to shared information
- Built interactive surveillance dashboards using Tableau software
- Conducted health data analysis and reporting using SQL database
- Worked with the medical informatics team on diverse projects utilizing Axure XP to create prototypes and wireframes
- Responsible for interviewing healthcare providers and patients, observing healthcare service delivery procedures, and collecting electronic healthcare data
- Analyzed and interpreted data to identify areas that need improvement
- Developing health information systems that support the collection, sharing, standardization, and integration of healthcare data
- Assisted with improving standards of care, policies, and procedures
- Trained healthcare staff on health information system deployment and management
- Provided technical support, optimizing network security, and maintaining databases
- Ensured compliance in healthcare information management regulations
- Documented processes, maintained records, and prepared reports
- Kept abreast of advancements in the field of health informatics.
Program Analyst
U.S. Department of Veterans Affairs
New York, NY
09.2018 - 12.2019
- Responsible for executing a multi-faceted and all-encompassing role performing quantitative and qualitative analysis on large data sets
- Consulted with Chief Informatics Officer and Data Warehouse Manager for data validation and migration purposes
- Proactively identified and resolved work-related issues while leveraging advanced technologies and software programs to prepare reports, perform data visualizations, and improve overall outcomes
- Responsible for assessing programs and policies and providing recommendations for how to improve them
- Creating and implementing data management collection techniques
- Analyzing data to determine better ways to implement corporate guidelines while maintaining profit margins
- Identifying program needs based on data collected and analyzed
- Participating in strategic planning meetings
- Ensuring that all changes in programs and outcomes are well documented
- Performing data validation and implementing quality control measures to ensure the continued success of programs
- Creating budgetary controls and financial management processes.
Patient Navigator
Sun River Health
Brooklyn, NY
12.2017 - 01.2019
- Responsible for providing case management services to clients
- Served as the main point of contact for clients
- Responsible for building in order to help clients stay engaged in medical care and adhere to their medications
- Committed to remove the client's barriers to care by identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health
- Worked closely with the Care Team, which included doctors, nurses, and other clinical staff to support positive client health outcome
- Accompanied clients to medical appointments, when required
- Delivered in-home weekly or monthly health education
- Communicated with Care Team members (Care Coordinators, primary care physicians, and other health care providers) to facilitate client care
- Observed, reported, and assessed client self-administration of medication
- Identified resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements
- Maintained strict confidentiality in accordance with agency policies.
Program Support Assistant (Internship)
VA New York Harbor Health System (VA NYHHS)
New York, NY
03.2018 - 09.2018
- Queried various systems to retrieve data, and perform qualitative and quantitative analysis
- Compiled and categorized data/statistical information to ensure accuracy and completion of surveillance reports
- Provided summaries on the quality of care, care coordination, program or service performance, and population health outcomes
- Provided administrative support to Infection Control Nurse by reviewing overnight nursing reports, informing ward staff of strategies for the prevention and control pathogenic organisms
- Updated infection control data on various systems to adhere to Joint Commission principles and practices of infection control
- Assisted with projects for the service line as needed
- Provided data analysis as requested by the Service Line Director
- Assisted Administrative Officer in preparing responses/documents for services that are required by Joint Commission, the Inspector General, and other accrediting bodies
- Worked as back-up to PC/SM administrative staff such as Program Analyst, PCMM, and the other Program Support Assistant.
Healthy Futures Corps (HFC)
Community Health Center Association of New York State (CHCANYS)
New York, NY
04.2017 - 12.2017
- Conducted workflow qualitative analysis on patient interviews and other data collected in clinics
- Scheduled appointments and made reminder calls to patients about upcoming appointments
- Conducted outreach events to increase access to Community Health Centers and partner facilities
- Worked on hotlines, or provider to provider referral services for the CHC and their clients
- Participated in analyzing the process of enrolling new patients into Medicaid and/or other care management/social services' programs for the development of improvement proposals
- Assisted in the preparation and promotion of health fairs, and distributed health educational materials to patients
- Coordinated with business development and transportation departments to assist patients with transportation and other logistics.
Program Support Assistant (Internship)
VA New York Harbor Health System (VA NYHHS)
New York, NY
09.2016 - 12.2016
- Responsible for clinical functions and operations within the Primary and Specialty Medicine Service Line
- Performed responsibilities directed toward providing quality patient care
- Impact other areas within the medical center
- Maintained administrative professional files, responsible for immediate retrieval of historical data
- Monitored Credentialing and OPPE tracker to coordinate completion of all files, licenses, etc., that are needed within the facility timelines
- Maintained electronic filing system and managed Service Line Share point location on the network storage drives
- Utilized office automation equipment such as MS 365 and Adobe software to execute office automation functions
- Performed duties using Vista and PC systems
- Monitored and completed information for the Ongoing Professional Performance Evaluation forms for all PC/SM providers
- Utilized Excel Software to develop and display spreadsheet data
- Assisted service line leadership with maintaining compliance with mandated human resources policies by coordinating recruitment process with Credentialing and Human Resources Management
- Served as service line PIV manager, sponsor, and PIN resetter for clinical and administrative staff
- Coordinated completion of all input into the medical record to assure workload is captured completely and accurately including encounter forms, consult completion, correct use of stop codes, etc
- Assisted with daily encounters action required to report and processes the report to notify providers of open encounters and assist with closing
- Served as second service line ADPAC and management of all computer user account access (ADPAC) for service line staff and providers
- Served as TMS administrator to runs reports, link, and register education curriculum to staff in TMS for mandatory training tracked compliance of service line employees, fee basis and contract providers with mandated education or new VA requirements to avoid delinquencies and or suspension of staff privileges
- Initiated tracked and ensured completion of service line OI&T and or MAXIMO service work order requests for repair or assistance for service line staff, providers, and other department personnel
- Tracked BLS/ACLS expiration for the Primary Care and Specialty Medicine Service Line staff and notifies staff of expiration date for completion
- Thoroughly screened calls and visitors to the PC/SM Administrative Office
- Distributed mail and faxes to appropriate staff and orders, maintained, and inventoried office supplies.
Postal Support Employee
United States Post Office (USPS)
Greensboro, NC
01.2014 - 03.2014
- Responsible for sorting outgoing and/or incoming mail using automated equipment
- Ensuring all necessary support equipment and materials are organized for sorting
- Provide services at the window for non-financial transactions
- Lifting or carrying moderate to heavy mail and packages
- Responsible for sorting and preparing mail for distribution by a mail carrier
- Assist in loading mail career vehicles
- Unloaded vehicles at the end of shift and properly file away mail that could not be delivered
- Use machines to sort and prepare mail for distribution
- Hand sort letters as necessary
- Prepared mail to be loaded onto carrier trucks
- Load postal trucks and ensure parcels are packed in delivery route order
- Loaded and operated mail processing, sorting, and canceling machinery
- Sorted, bundled, labeled, and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Operated computer scanning equipment, addressographs, mimeographs, and optical character readers
- Assisted customers at teller windows
- Checked items to ensure that addresses are legible and correct
- Placed mail onto conveyors for culling and sorting
- Weighed parcels to determine postage.
Human Resource Specialist
United States Army
Fort Hood, TX
08.2007 - 06.2013
- Expertly worked within a demanding environment across the company and brigade-levels while overseeing all facets of conflict resolution, HR operations, and administration, thus reducing managerial processing time by (95%)
- Leveraged HR best practices, administering training and mentoring for (800+) personnel on policies, procedures, and operations while implementing critical policy changes to maximize employee engagement and team performance
- Responsible for planning, analyzing, training, developing, administering, and evaluating command policies and programs such as development and professional growth, recruitment, readiness and wellness, outreach
- Studied and evaluated the interests and needs of the civilian workforce in order to develop comprehensive programs
- Participated in the planning, scheduling, and executing of major programs designed to improve well-being and ensure adequate services, facilities, and resources for the organization
- Established action plans and funding plans to accommodate the command's recruitment, outreach, and employee development mission, goals, and objectives
- Assisted in the planning, evaluation, and oversight of the delivery of human resources management (HRM) services throughout the Command and provide functional and procedural guidance on human resources matters
- Evaluated trends in missions, technology, manpower, and fiscal resources and other factors influencing future needs
- Participated in the planning, development, evaluation, and coordination of comprehensive human resources (HR) program
- Assisted in program/policy development, analysis, and evaluation of civilian human resources management (HRM) programs for and consistent with the command's Strategic and Evaluation Plans
- Performed other Civilian Personnel action officer duties such as and not limited to completing internal and external suspense
- Prepared required reports
- Prepared and conducted briefings
- Conducted training
- Developed statistical reports for the supervisor and manager leading to winning Brigade Coin of Excellence Award, and achieving a (98%) accuracy and turnaround time on (1500+) finance documents for (2010)'s fiscal year.
Medical Support Assistant
Baylor Scott & White Health
Temple, TX
06.2006 - 08.2007
- Operated operate multiple phone lines and transferred calls to extensions
- Worked collaboratively with Medical Center staff to reduce the need for repeat calls and the need to transfer callers
- Resolved conflicts with patient care and actively participated in interdisciplinary team huddles, workgroups, and performance improvement meetings
- Provided backup support in other areas of the Call Center on an as-needed basis
- Responsible for assisting with communicating needs regarding appointments, scheduling appointment requests, researching records to determine patient inquiry, medication refills/renewals/tracking, referring the call to the appropriate clinical or administrative personnel, utilizing computer technology to ensure continuity of care through accurate patient information, communication, and documentation
- Received and documented telephone messages pertaining to laboratory reports, x-rays, and test results recognized and referred to the clinical staff for immediate action
- Responsible for scheduling appointments
- Interpreting and verifying provider orders in accordance with guidelines
- Monitored the electronic waitlist
- Ensured encounter forms were completed in order to obtain appropriate workload credit
- Verified and updated demographics and insurance information
- Processed all emergency and non-emergency transfers
- Performed basic eligibility, copays, and preauthorization requirements.
Customer Service Specialist
GMAC Commercial Finance
Garden City, NY
10.2001 - 01.2003
- Provided servicing any CX servicing channel to impact customer retention and loyalty strategies
- Captured and delivered service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the GM and GFM brands
- Monitored and maintained a closed-loop feedback process to ensure that all customer requests and expectations are exceeded
- Established open communication and build professional relationships with other departments/segments and external vendors, especially Payment Services, Titles/PDP, and Account Services, in an effort to enhance the customer experience and secure customer and dealer loyalty
- Performed account management of complex and high exposure accounts to support customer retention
- Received and made outbound calls and account follow up to ensure service levels, account resolution, and timely processing of customer requests
- Scheduled the appropriate account to follow up to ensure customer expectations are met and the highest level of satisfaction is delivered
- Demonstrated a high degree of professional decorum to represent GMF and GM in a positive manner
- Managed assigned accounts while promoting a positive brand image and customer loyalty
- Executed triage account management protocol to deliver an immediate resolution to highly complex accounts while promoting first/second call resolution
- Championed delivering a WOW customer experience to customers, dealers, peers, and various business partners
- Executed specialty team processes and strategies as assigned by CX leadership
- Performed additional duties as assigned by CX management
- Proactively supported goals and objectives that positively impact GM Financials' strategic alignment to create a customer for life and promote GMF mobility objectives.
Income Tax Officer
Government of Saint Lucia
Castries, Saint Lucia
02.1993 - 03.2001
- Responsible for conducting and planning investigations
- Determined if businesses and individuals are paying the required taxes
- Consulted and provided advice to the taxpayers assigned
- Responsible for ensuring the accuracy of any credits and deductions a taxpayer has claimed
- Responsible for detecting tax problems at the federal, state, and local levels
- Responsible for interpreting the Services policies, procedures, and processes and appropriately conveying information regarding identified issues or concerns of both internal and external stakeholders
- Worked within established relationships to foster the use of leveraged resources in developing and delivering education and outreach programs
- Provided extensive feedback and recommendations to management (field and headquarters) regarding the effectiveness of liaison activities, issues impacting compliance, the value of products, communication channels, and success of outreach efforts
- Measured program effectiveness based on established measures and designated performance indicators
- Monitored program objectives to ensure timeliness, accuracy, and consistency of all program goals and communications
- Worked with stakeholder groups, partners, and liaisons to determine compliance issues and recommends innovative educational and outreach solutions
- Identified, developed, and fostered relationships with external stakeholders located within the assigned territory and serves as their point of contact to address issues and concerns
- Developed liaison activities to initiate new relationships but also foster and maintain current relationships with the practitioners
- Applied technical tax law and procedural knowledge in the development of elevated issues often requiring extensive coordination with external stakeholders
- Researched tax codes and regulations and processing procedures
- Performed and directed analysis of taxpayer and/or practitioner data derived from various sources to recommend educational, liaison, or outreach treatments
- Coordinated and provided specific, highly technical tax law and tax-related accounting educational assistance to both internal and external customers through speeches, presentations, trade shows, articles, media, and leveraged activities.
Education
Master of Public Administration - Health Policy Analysis
New York University
New York, NY05.2025
MS Health Informatics -
Hofstra University
05.2021
BS Health Administration -
New York University
05.2017
Skills
- Project Implementation
- Customer Needs Assessments
- Policy Interpretation and Procedure Writing
- Program Administration, Evaluation, and Analysis
- Strategy Implementation
- Learner-Centered Approaches, Learning Modalities, and Creation of Instructional Materials
- Quality Improvement Plans
Affiliations
- American College of Healthcare Executives (ACHE) - Member
- American Health Information Management Association (AHIMA) | NYC Chapter Member
- American Medical Informatics Association (AMIA) | Member
- American Statistical Association (ASA) | NYC Chapter Affiliate
- Healthcare Information and Management Systems Society (HIMSS) | Member
Job Related Training
- Columbia University's Department of Biomedical Informatics | Occupational Certificate 6/2020
- Johns Hopkins University | Occupational Certificate 5/2020
- Harm Reduction Coalition | Occupational Certificate 9/2017
- NYS Office of Alcoholism and Substance Abuse Services (OASAS) | Occupational Certificate 9/2017
References
REFERENCES AVAILABLE UPON REQUEST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Systems Specialist (GHATP Fellow)
James J. Peters VA Medical Center
06.2022 - Current
Teacher (per diem)
NYC Department of Education
06.2021 - 06.2022
Innovation, Wearables, & Sensors Analyst
Northwell Health
10.2020 - 12.2020
Medical Informatics Fellow
Northwell Health
06.2020 - 08.2020
Program Analyst
U.S. Department of Veterans Affairs
09.2018 - 12.2019
Program Support Assistant (Internship)
VA New York Harbor Health System (VA NYHHS)
03.2018 - 09.2018
Patient Navigator
Sun River Health
12.2017 - 01.2019
Healthy Futures Corps (HFC)
Community Health Center Association of New York State (CHCANYS)
04.2017 - 12.2017
Program Support Assistant (Internship)
VA New York Harbor Health System (VA NYHHS)
09.2016 - 12.2016
Postal Support Employee
United States Post Office (USPS)
01.2014 - 03.2014
Human Resource Specialist
United States Army
08.2007 - 06.2013
Medical Support Assistant
Baylor Scott & White Health
06.2006 - 08.2007
Customer Service Specialist
GMAC Commercial Finance
10.2001 - 01.2003
Income Tax Officer
Government of Saint Lucia
02.1993 - 03.2001
Master of Public Administration - Health Policy Analysis
New York University
MS Health Informatics -
Hofstra University
BS Health Administration -
New York University
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